Administration & Client Services Department

About This Team

The Administration & Client Services Department manages communication between the company and customers. This team handles scheduling, estimates, billing, service coordination, and ongoing client relationships to ensure a smooth customer experience from first contact to completed service.

They act as the connection between customers, field crews, and management.

Job Titles in This Department

Customer Service Coordinator

Communicates with customers, schedules services, answers questions, and resolves issues.

Pay Range: $18–$26/hr

Intake & Scheduling Specialist

Handles new inquiries, routes requests to the correct department, and organizes service calendars.

Pay Range: $18–$26/hr

Sales & Estimating Coordinator

Meets with customers, prepares service estimates, and helps close new work.

Pay Range: $22–$35/hr

Project Coordinator

Supports field teams with scheduling updates, job tracking, and customer notifications.

Pay Range: $20–$30/hr

Billing & Invoicing Specialist

Creates invoices, processes payments, and manages account balances.

Pay Range: $20–$30/hr

Customer Success Manager

Maintains long-term customer relationships and ensures client satisfaction.

Pay Range: $22–$34/hr

Client Services Manager

Oversees all customer-facing operations and service quality.

Pay Range: $26–$40/hr

Sales Operations Manager

Manages the sales pipeline, CRM systems, and performance metrics.

Pay Range: $28–$42/hr

Typical Work Environment

Office and computer-based work
Frequent phone calls, emails, and messaging
Customer interaction throughout the day
Coordination with field teams and management
Use of scheduling and CRM software

Skills We Look For

Strong communication skills
Organization and time management
Customer service mindset
Problem solving ability
Attention to detail
Professionalism
Ability to multitask

Currently Hiring

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