📢 [UPCOMING] Seller Portal Refresh, please refer to this FAQ for more information!
Q: How do I check on what orders to prepare each day?
Q: How do I pack for order-level packlist?
Q: How should I prepare the items for pick-ups?
Q: I see a “Y” under priority in the pickup report, what does this mean?
Q: The sales Breakdown is missing items from picklist dates nearing the end of the cycle?
Q: What is the difference between requested delivery date and billing document date?
Q: What are the fees involved for sellers?
Q: What are the payment terms?
Q: How do I understand & interpret the Sales Breakdown Report, as well as Commission?
Q: I see a negative amount in the Sales Breakdown Report, what does this mean?
Q: Do I need to send a sales invoice upon receiving the Sales Breakdown Report?
Q: Will I receive a Fairprice Commission Tax Invoice?
Q: How is payment made to sellers? [Both GST and NON-GST Registered Sellers]
Q: I think there's still a discrepancy in items fulfilled and Sales Breakdown, could you help us?
Q: Who do I contact for finance related enquiries?
Q: How should I account for Marketplace Sales? Do I generate a daily invoice when handing the items to transporter?
