Pick-Up Policy Changes

[Posted on 4th November 2022]

Dear Marketplace Sellers,

As part of our efforts to deliver the best customer experience and to streamline our operations, Fairprice Marketplace will be implementing the following with effect from 14th November 2022.

We will be charging a fee of $11 to sellers who are:

1. Out of stock for the entire pick list but did not inform Marketplace prior to pickup

2. Not ready for order pick up after 15 minutes of waiting time

3. Closed on the day of pick up but did not inform Marketplace prior to pickup

4. Change of store address but did not update Marketplace

If you are unable to fulfill the order after receiving the pick list, please fill up the Skip Pick Up Form so that your store will not be routed on the day of pickup, which could potentially result in inbound delays at the warehouse.

You are required to fill in the form before the following timings so we can notify the driver in time to skip your pick up for the day:

• PFC Pick List - 9am (For Morning Pick Ups) and 1pm (For Afternoon Pick Ups)

• FFS Pick List - 11.30am

The consolidated penalty fee will be billed to you at the end of each month and it will be reflected in your remittance advice. Kindly reach out to your account managers if you wish to check the monthly breakdown of the penalty fee.