MIROS (Manila Information Reference Online Service) 

1. The Manila Information Reference Online Service (MIROS) requires no face-to-face transaction between clients and library staff. Through online means and use of the telephone/cellphone, the service can be availed through these three (3) transaction modes, namely; by email (citylibrary@manila.gov.ph), by FB Messenger (chat), and by telephone/cellphone (5310-26-18/0916-699-7303). Each mode has an assigned librarian and library staff. The service is open from 8:00 am to 4:00 pm (Monday to Friday).

2. There are steps to follow in each mode to ensure that library clients will obtain the information they want and satisfaction they deserve in using this service.

• FB Messenger (chat)

1. Client will introduce himself/herself to the librarian with complete information such as name, address, school, year level, name of office for researchers/professionals, email address, and contact number.

2. Librarian will introduce himself/herself and ask the client for his/her research topics.

3. Librarian will check the Consolidated List of Books or any other means of searching for the availability of materials.

4. If the materials are available, assigned library staff will locate the materials and browse for the topics needed.

5. Library staff will scan or screen/snap shot the topics and submit to the librarian who will send the topics to the email address provided.

6. If the materials are not available, librarian will browse other sources such as the free access online books/journals/research databases, NLP eResources, eBooks and search for the topics.

7. The librarian will send the link or the PDF file to the clients’ email address.

8. End the transaction by telling the client to feel free to come back and inform friends, relatives, classmates, and peers  of the services being offered by the library.

• Email

1. Librarian will open MIROS and check for emails received.

2. Librarian will inform the client to submit complete information such as name, address, school, year level, name of office for

researchers and professionals, email address, contact number, and the research topics needed.

3. Librarian will check the Consolidated List of Books or any other means of searching for the availability of materials.

4. If the materials are available, assigned library staff will locate the materials and browse for the topics needed.

5. Library staff will scan or screen/snap shot the topics and submit to the librarian who will send the topics to the email address provided.

6. If the materials are not available, librarian will browse other sources such as the free access online books/journals/research

databases, NLP eResources, eBooks and search for the topics.

7. The librarian will send the link or the PDF file to the clients’ email address.

8. End the transaction by telling the client to feel free to come back and inform friends, relatives, classmates, and peers of the services being offered by the library.

• Landline/Cellphone

1. Librarian will answer the phone and introduce himself/herself to the client.

2. Client will introduce himself/herself to the librarian with complete information such as name, address, school, year level, name of office for researchers/professionals, email address, and contact number.

3. Librarian will ask the client for his/her research topics and check the Consolidated List of Books or any other means of searching

for the availability of materials.

4. If the materials are available, assigned library staff will locate the materials and browse for the topics needed.

5. Librarian will inform the client that topics are to be scanned or screen/snap shot and send his/her email address provided.

6. If the materials are not available, librarian will browse other sources such as the free access online books/journals/research

databases, NLP eResources, eBooks and search for the topics.

7. The librarian will send the link or the PDF file to the clients’ emailaddress.

8. End the transaction by telling the client to feel free to come back and inform friends, relatives, classmates, and peers of the service being offered by the library.