Products and Product Development 

Intangibility: UPS is a service that you can't touch. The service is a delivery packages to costumers. UPS is a service that customers pay for its reliability delivery. The fast delivery and the safety of this service is what the customers love to most about UPS. 

Inseparability: UPS requires their employees to wear uniforms and have a good training which is a consistency to consumers to see. There are sometimes that UPS requires the consumers identity in order to have the package marked as delivered. Their professionalism and care for every package that are being deliver attracts consumers to enjoy this service and use this service a lot. 

Perishability: It is said that it is almost impossible for UPS to have an opportunity lost if a delivery truck leaves with extra room or if a delivery attempt is missed. To prevent inefficiencies, UPS employs route optimization and sophisticated logistics software. They carefully plan their timed deliveries (like Next Day Air) to optimize use and reduce waste. 

Heterogeneity: For all drivers to follow the same delivery protocols, UPS makes significant investments in staff training and employs standardized procedures. In addition to lowering human error, technology (such as scanning, tracking, and route planning) enhances consistency across thousands of locations and drivers. 

Client-Based Relationships: UPS uses integrated shipping solutions, account managers, loyalty programs (like UPS My Choice), and reliable service to establish enduring relationships with both individual customers and businesses. Personalized options like package rerouting, alarms, and delivery preferences are available through their customer site. 

Customer Contact: UPS provides online assistance, in-store locations, and customer service support to address problems. The business makes an effort to communicate politely and professionally both online and in person.