Hospitality Environment

Hospitality Team|Values

Every Sunday is someone’s first Sunday. Let’s make them feel at home.

Hospitality Team members are the first people that guests meet when they come to our environments. Welcoming & integrating these guests into our environment is key to helping them feel cared for and connected. Through our actions and interactions with our guests, we display the love of Jesus and help those everyday people learn how to become Jesus followers.

A Great Environment Is…

COMFORTABLE

• The area is safe and secure

• All signage is clear and helpful

• Hallways are uncluttered and open

CLEAN

• Every environment smells clean and fresh

• All areas are neat and in order (e.g., extra boxes out of sight, pens and handouts in nice containers)

• Facility is spotless with floors, glass, and surfaces all white-glove approved

• Trash cans are visible and emptied regularly

• All volunteers constantly scan the floors for trash

CLEAR

• Directional signage is effective and visible. Every area is clearly marked

• Volunteers provide clear directions and valuable information about all environments of the church and can direct guests to exactly where they need to go

• Volunteers know transition details in order to maintain a smooth flow of service as guests arrive. (e.g., registration, special Sunday event details)

Our Hospitality Team Is…

COMMITTED

• They are consistent with attendance and arrive prepared to serve

• All positions are filled to the point that it allows the flexibility for volunteers to leave their positions to serve guests above and beyond

CONTAGIOUS

• Volunteers provide the “WOW” welcome! We want to always exceed the expectations of our guests with hospitality overload

• With actions! All volunteers are welcoming. They smile, make eye contact, and serve with passion, excitement, and anticipation of what God is going to do through them

CONCIERGES

• They provide excellence in every action—provide intentional acts of service; look for ways to “WOW” guests (e.g., if guest is coughing, get her water)

• They provide excellence in every interaction—initiate the “Hello,” and walk guests who need directions; call guests by name when possible