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Case Description: Customer contacted us for any inquiry on his order, and we found the order (In Progress) on BOA.
Steps to send the Order to the restaurant from Hurrier:
Steps to send the Order to the restaurant from Hurrier:
Step 1: Go to Hurrier
Step 2: Press Edit
Old Hurrier
New Hurrier
Step 3: Add 1 Min to the delivery time
Old Hurrier
New hurrier
Step 4: Press on Save
Old Hurrier
New hurrier
Notes:
Unreachable restaurant, If we found that the order was not sent to the vendor (Didn't find the below Log on BOA), follow the above steps.
TGO Duplicate Orders Notes:
TGO Duplicate Orders Notes:
If the 1st order was cancelled (Either by Customer, Vendor Or Talabat), we will send the 2nd order from BOA NOT from Hurrier and no need to call the restaurant.
When we check the 2nd order from Hurrier we will face an error (Order is not found) that's because the 2nd order is still pending on BOA and needs to be sent through BOA first.
After sending the order to the restaurant we Must refresh the BOA and then check the Hurrier again where we will find the order has been sent to Hurrier.
We will inform the customer that we've sent the order to the restaurant and inform him/her with the Promised Delivery Time on BOA.
General Notes:
If we found that the order was sent to the vendor but they didn't answer = Offer Cancellation
Don't use SEND TO VENDOR button.
Contact Drivers:
Based on the customer's inquiry.
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