Order Dispatching / Order not assign to a rider

Note:

• For your information: In some areas and countries, If the order passed the promised delivery time, it will automatically be cancelled.

• If the customer refused to wait and insisted on cancellation, cancel the order.

Contact Driver:

• If the cst follows up on the order within/after delivery time:  The order is not assigned to the rider.

• If the rider got assigned to the order before ending the chat - Within delivery time:  Check Order Status

• If the rider got assigned to the order before ending the chat - exceeded delivery time:  Complaint about (short/moderate/severe/extreme)

• If passed 40 mins from delivery time we will compensate the customer.

In case of cancellation (within delivery time & Waiting time is less than 50% from the delivery time):

• Cancellation Reason: Fake Order

• Contact Driver: Cancellation: Logistics.

In case of cancellation (within delivery time & Waiting time is more than 50% from the delivery time &/or exceeds delivery time):

• Cancellation Reason: Lack of Delivery Men

• Contact Driver: Cancellation: Logistics.

In case of cancellation (order passed the delivery time and it was long dispatching after it's being accepted by a driver and requeued/dispatched again, however there is a driver assigned and eventually he will deliver the order but the CST insisted to cancel):

• Cancellation Reason: Unprofessional behavior from driver

• Contact Driver: Order is late, doesn't want to wait.

Compensation reason to be used in case of a cancellation only >> ETA stuck or increasing