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Need Assistance?
HelpDesk Available CALL: (718) 960-1111
(recorded automated system choose Option 1)
Monday - Thursday 8:00AM - 6:00PM
Friday 9:00AM - 4:00PM
Need to Identity Verification?
Contact the Help Desk Kiosk to schedule a Zoom or Phone call:
https://kiosk.na1.qless.com/kiosk/app/home/100100000302?queues=100100001927
LehmanQ is required for issues that involve identity verification:
Password resets
Account access
Multi-Factor Authentication (MFA) resets
Steps how REQUEST IT HelpDesk Appointments using Help Desk Kiosk
OR
www.lehman.cuny.edu/itr/help-desk.php
OR
EMAIL:
Help.Desk@Lehman.CUNY.edu OR FACULTY.HELP@Lehman.CUNY.edu
Need to Submit Service Request?
ServiceNow at: https://cunyithelp.cuny.edu/csp
Use ServiceNow to officially log, route, and track all IT work through to resolution, specifically for:
Application and system issues
Access requests
Classroom technology support
Software and service requests
OR
Navigate to the Lehman College login page and scroll down to locate the ServiceNow
Lehman Password Manager Credentials (FirstName.LastName)
Lehman Password Manager (Change your Lehman Account Password every 180 days)
Lehman Automated Forms (Timesheet e-Time)
Lehman campus wifi & device access login
Lehman 360 (Cuny Access Pass, Library Card and Multi-Factor Authenticate)
For the first time ONLY you will need to Register Your Lehman Account
HelpDesk will provide Username & Password to Register Lehman Password Manager
Username & Password will give you access to Electronic Timesheets (E-Time)
CUNY First Credentials Access (FirstName.LastName##@login.cuny.edu)
Blackboard (Mandate State Training)
Lehman College Teacher Training
Lehman College Teacher Training
Flor.Figueroa@lehman.cuny.edu
Google Classroom (Training student roster and attendance) (GMAIL PASSWORD)
XENEGRADE (Training student roster and attendance)
ZOOM (Branding background and training)
E-Timesheets (Complete and submit timesheet)
IT Readiness Checklists
At the start of each semester, review our updated IT Readiness Guides for students and faculty. These covers MFA, Brightspace, classroom tech, and support requests.
Faculty Start-of-Semester IT Readiness Checklist
https://www.lehman.edu/itr/semester-readiness-f.phpStudent Start-of-Semester IT Readiness Checklist
https://www.lehman.edu/itr/semester-readiness.php
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