Have you been struggling with the Canon printer offline issue? Well, you should not worry much, as there are plenty of solutions you can try to resolve the issue. With printers, connectivity, jobs stuck in the printer, and other technical glitches are normal. Including a plethora of printer issues, the Canon printer offline issue is one of the most common ones.
However, before you start with the solutions, check for certain things. See if your power cable is plugged into an electrical outlet. Also, try to restart your router, as it might be causing the network failure. In this guide, we will get to know about the possible causes of Canon printers offline as well.
There could be a number of reasons why the Canon printer offline issue occurred. And it is important for a user to go through the possible reasons listed below.
Loose USB cable or any other wire
Connectivity Issue
Printer in pause mode
The printer is in sleep mode
Empty paper tray
Paper-jam issue
Virus or Malware attack
Slow internet connection
Printer Driver not supporting new Windows after update
There are several effective methods that can help you fix the Canon printer offline issue. You can try them once you are certain which one is the root cause.
Before trying other methods, you should start with basic Canon printer offline solutions. Usually, the Canon printer offline issue is caused due to the connectivity issue. If that is the case, you can try to disconnect the Wi-Fi connection and reconnect it with the following steps.
First, disconnect the router connection from your printer.
Next, reconnect the router with your printer.
If you use a wireless router, open the Wi-Fi Wizard Setup window.
Then, connect via Wireless Wizard Setup.
After that, tap and hold the Wi-Fi button on your printer.
Press the button until the Wi-Fi button blinks on the printer.
Once the printer flashes blue light, tap the WPS button.
Reconnecting with the Wi-Fi network might resolve the Canon printer offline issue.
Here is a short description for people unfamiliar with the “Print Spooler” term. Print Spooler is the tool that manages all the print jobs sent to the printer. You can try restarting the Spooler service and make sure it can resolve the Canon printer offline issue.
Go to the search tab and type Service on the Start menu.
Next, tap the Services (Desktop app) from the appeared result.
Now, you need to right-click on the Print Spooler option.
Click on the Restart button after that.
If the Restart option is not available, tap Start instead.
Then, right-click on the print spooler again.
Choose the Properties option.
Set the startup type to “Automatic.”
Click the OK option to save the settings.
After that, you need to restart your PC.
Try to print a file to see if the Canon printer offline issue is gone.
If restarting the print spooler did not resolve the issue, you can try to disable the “Use Printer Offline” feature. It can be one of the issues that are blocking your print jobs.
On the Start menu, tap the search tab.
Type “Control Panel” in the search box.
Then, click the Control Panel (Desktop app) from the result.
Next, tap the Hardware and Sound option.
Now, go to the Devices and Printers section.
After that, go to the Printers catalog.
Find your Canon printer and right-click on it.
Thereafter, select the See what’s printing option.
Click the Printer option to check if Use Printer Offline is unchecked.
If it is checked, tap to uncheck the box.
Now, you need to click the Printer option again.
Click the Cancel All Documents option on the screen.
In the end, print the file to see if your Canon printer works.
The Canon printer offline issue can also occur when you have recently updated the operating system. If the printer driver is not corrupted or outdated, try to reinstall it with the following steps.
First, press the Windows key + R key at the same time.
Then, the Run box will open.
Next, type “devmgmt.msc” in the blank space.
After that, you need to tap the OK button.
Now, go to the Print queues section.
In the following section, locate your Canon printer driver.
Thereafter, right-click on your Canon printer.
In the end, select the Uninstall Device option.
Go to the Support page of Canon.
Download and install the latest printer driver.
You can also download and install the Canon printer driver from the official Canon website.
Sometimes, the Canon printer offline issue can arise due to the corrupted or outdated printer driver. However, you must check and confirm if the printer driver is the root cause. If it is, you need to update the Canon printer driver. Here is how you can do it manually.
Open the Run window on your device.
Then, tap and hold the Windows + R keys at the same time.
Now, click the Device Manager option.
Next, go to the Print Queues section.
After that, right-click on the printer hardware.
Now, choose the Update Driver option.
Here, a pop-up window will ask a question- ‘How Do You Want to Search for the Driver?’
Choose “Browse my Computer for driver software.”
Complete the process with on-screen steps.
In the end, restart the system and see if the Canon printer offline is still an issue.
These are the methods gathered after analyzing and trying out a Canon printer offline issue. Whenever a printer error occurs, there is no particular reason why your printer is acting up. So, it is important for a user to get to the root of that particular issue. It would be wise not to be hasty with a resolving method, as it can end up damaging the printer instead.
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