Summer 2025 Internship

 During my internship with HOA Solutions in Utah, I gained hands-on experience managing operations across 25 homeowner associations. My role was a Marketing Assistant and Event Coordinator Intern. My responsibilities covered event coordination, community auditing, resident communications, data organization, and technology implementation. This internship strengthened my skills in project management, event coordination, public communications, technology implementation, and regulatory compliance. I worked closely with community managers, city officials, and software developers, which prepared me for future roles in public relations, operations, and digital communications. Below are five work samples that I completed throughout the summer.

The banners were created to promote and provide clear direction during large-scale dog DNA and key fob registration events held by HOA Solutions across multiple communities. These events aimed to register residents' pets and distribute access keys for community amenities such as dog parks and lake facilities.

I designed two large banners for the event using Canva, ensuring they were visually accessible and weather-resistant. The designs included event details, clear instructions for residents, and directional cues to streamline foot traffic and reduce confusion during high-attendance periods. I coordinated with Pioneer Printers for sizing, pricing, and production timelines, managing the logistics from design to pickup.

The banners were strategically designed with clean fonts and vibrant colors to ensure visibility from a distance and to maintain a professional yet approachable tone with clear instructions. I made design choices to ensure readability for outdoor settings, keeping visibility no matter the weather.

The banners played a crucial role in organizing successful registration events that served over 1,000 residents. Their visibility helped reduce line congestion and improve attendee flow. Through this project, I learned the importance of visual appeal in design, the value of print coordination, and how small details can have a significant impact on event success.

The digital signature was created for the CEO of HOA Solutions to enhance the professionalism and consistency of official email communications, digital documents, and homeowner correspondence.

I designed the signature using Canva and Microsoft Outlook formatting tools. The final product included the CEO’s full name, title, contact information, operating hours, and the HOA Solutions logo, all styled in a clean, modern layout. I made sure that it acquired mobile responsiveness and compatibility across all devices for clients.

A standout feature of the signature was the inclusion of HOA Solutions' operating hours, which provided homeowners and partners with immediate clarity on when they could expect responses. This reduced confusion for homeowners and partners with clear expectations for when they could receive a response.

The digital signature elevated the CEO’s daily communication, providing a polished appearance that matched the company’s brand. This project taught me the importance of technical precision in digital branding and how even small visuals can contribute significantly to a company’s professional image, especially as a CEO.

These events were designed to register dogs into the PooPrints DNA database and distribute key fobs for access to community amenities such as the dog park and lake. The goal was to collect all necessary data to track amenity use and keep tags on it for HOA Solutions. 

I planned, organized, and led more than 10 high-volume registration events, with community attendance exceeding 1,000 residents. At each event, I collected dog DNA samples, hand-wrote and labeled the information, packaged and mailed them to the PooPrints lab, and logged all data into the system.

I also led the transition from paper to digital systems, uploading and activating over 1000 key fobs into a cloud-based key access platform. I cross-checked tenant and homeowner records across multiple systems, including Excel, the HOA website, and the key access cloud system, identifying and fixing mismatches, updating phone numbers, and verifying residency eligibility (if they have a tenant, or if they are the homeowner).

In addition, I also updated the Excel sheet to include:

• Number of dogs per household that has been registered. 

• Key fob distribution by household.

• Second key fob charges.

I also entered and updated this data into HOA Solutions’ Vantaca system, where I confirmed tenants, updated phone numbers, and charged homeowners for second keys as needed.

To finalize access control to the amenities, I uploaded and activated each key in the KeyAccess cloud system, coding them to grant access based on eligibility for either the dog park, lake, or both, depending on whether the household had a registered dog.

A key feature of this project was the integration across three digital systems (Excel, Vantaca, and KeyAccess), ensuring that registration, verification, and access permissions were accurate and synchronized across platforms. Having coordination among the digital systems enabled a smooth resident experience and efficient post-event management for HOA Solutions.

These events successfully registered over 1,000 residents and their pets. I gained extensive experience in public-facing event management, data entry across complex systems, and cross-platform integration. I also developed stronger skills in organization, technical communication, and problem-solving, which are tools I will continue to apply in future public relations and digital operations work.

This project focused on modernizing and receiving help for HOA Solutions’ internal systems by transitioning physical processes like registration forms, access control, homeowner questions, and financial tracking into digital platforms and AI systems. The goal was to improve efficiency when homeowners have questions, ensure data accuracy, create waivers for the amenities, and enhance the user experience for both residents and staff.

I collaborated with a digital development team to create and refine online waiver forms for lake and dog park access. This included formatting the waiver, building automation features, and integrating post-submission PDF confirmations for homeowners. I ensured the forms were legally sound by sending them to the CEO's lawyer once implemented into the system, making sure nothing was changed or left out from the document that was sent to me.

In addition, I also implemented the following:

• Finalized and submitted a large Excel spreadsheet logging three years of financial transactions and vendor invoices for the lake and dog park amenities. 

• Uploaded all records into the HOA’s Vantaca system for future access and tracking.

• Provided strategic input during the testing and integration of STAN AI and HOAi, which are AI-powered platforms to help automate document access and HOA operations. Created and implemented HOAi and StanAi for HOA Solutions website, Vantaca.

A standout aspect of this project was the integration between multiple software platforms, Excel, Vantaca, cloud-based key access, Electronic Waivers, and the AI software for HOA Solutions. This ensured real-time accuracy, eliminated duplicate data, and set the foundation for future efforts when the team and homeowners are using AI tools.

I gained hands-on experience in form building, cloud software, cross-platform data validation, and AI integration, which are all skills I will continue to apply in digital communication and public relations work moving forward.