Service Catalog
Service Catalog offers a few types of catalog items.
The basic Service Catalog item types include:
Record producers: giving alternative ways of adding information such as Incidents via the service catalog.
Order guides: to group multiple catalog items in one request.
Content Items: catalog items which provide information instead of goods or services.
Record Producer
A record producer is a specific type of catalog item that allows end users to create task-based records, such as incident records, from the service catalog.
Order guides
Order guide submits a single service catalog request that generates several items.
Refer the below user stories/scenarios:
User Story 1:
Title: Automate ServiceNow Group Management system/process.
Purpose:
Enable the requestor to create a group, manage group and add group members in ServiceNow. This is an automated request flow. There is no approval required for this request.
To view detailed user story and development steps for the user story mentioned above, please Click here.