Reference Qualifier

Reference Qualifier - User Story 01:

Title: Display Relevant Groups to Application in Assignment Group Field.

Details:

As a ServiceNow user, I want to see only the assignment groups relevant to the current application in the Assignment Group field, so that I can easily select the appropriate group for the task or issue at hand without unnecessary clutter.

Development Plan:

Assumptions:

1. Groups created in Table: Group (sys_group), which are required/related to current application.

Ex:

1. IT Support L1

2. IT Support L2

3. IT Support L3

Above three groups only need to be displayed in Assignment group field to select. 

2. Table created with field: Assignment group.

Development plan:

1. Go to Assigned group field definition and update Reference Specification section to show only above groups to select. 

Development Steps:

We can develop the above user story in multiple ways, few are explained below. Please go through below and select suitable one for your requirement.

Example 1:

Steps:

1. 1. 1. 1. Go to Table list view. Here, i am using my newly created table: "IT Support".

         2. Open any record.

         3. Go and right click on Assignment group field label and select 'Configure Dictionary'. 

         4. Now, it opens Assignment group field dictionary page.

         5. Go to Reference Specification section, and under 'Reference qual condition' add below conditions.

            1. 1. • Name is IT Support L1 // here Name is field in Group table.

                  • Name is IT Support L2

                  • Name is IT Support L3

         6. Click Save     

Example 2:

Steps:

1. Go to Table: Group [sys_group]

   1. 1. • Create new group record with name: IT Support groups.

         • Open below group name records and update field: Parent with 'IT Support groups'

           1. 1. IT Support L1

              2. IT Support L2

              3. IT Support L3

2. Go to Table list, in which Assignment group field available. Here, i am using my newly created table: "IT Support".

3. Open any record.

4. Go and right click on Assignment group field label and select 'Configure Dictionary'. 

5. Now, it opens Assignment group field dictionary page.

6. Go to Reference Specification section, and under 'Reference qual condition' add below conditions.

   1. 1. • Parent is IT Support groups // here Parent is field in Group table.

7. Click Save     

Step by step Screenshots: