Form - User Stories:
Email client:
Enable the email client for a table so that users can send emails directly from the table record. Click here for steps.
Process Flow formatter:
The Process flow formatter provides a graphical summary of the stages in a process. The formatter is typically shown at the top of forms that are part of a process. For detailed steps on how to create Process flow formatter Click here.
UI Actions:
Approve
Reject
For detailed steps on how to create UI actions on Form and how to write simple scripts for above UI Actions on Form Click here.
Business Rules:
Below are some sample real world use cases related to Business rules.
User Story 1:
Title: Automatic State Transition from New to In Progress
Field: State
Auto change the state to In Progress, when state is New, and ticket is assigned to any member. Click here for steps.
Reference Qualifier:
Below are some sample real world use cases related to Reference Qualifiers.
User Story 1:
Title: Display Relevant Groups to Application in Assignment Group Field.
Field: Assignment group
Details:
As a ServiceNow user, I want to see only the assignment groups relevant to the current application in the Assignment Group field, so that I can easily select the appropriate group for the task or issue at hand without unnecessary clutter.
To view detailed user story and development steps for the user story mentioned above, please Click here.