List - User Stories:
User Story/Scenario 1:
For Approvers:
You have a module called 'Pending for My Approval' displaying a list of records from the "IT Support Orders" custom table.
This table "IT Support Orders" have a field called "Status" which holds two choices Approved and Rejected.
You can select multiple records from this list.
Approve Action:
Clicking the "Approve" button in the List banner changes the status of the selected records to "Approved."
Reject Action:
Clicking the "Reject" button in the List banner changes the status of the selected records to "Rejected."
In summary, as an approver, you can use the 'Pending for My Approval' module to select and approve or reject multiple records from the "IT Support Orders" table with corresponding buttons in the List banner.
To view detailed user story and development steps for the user story mentioned above, please Click here.
User Story/Scenario 2:
Title : Assign tickets in bulk from the list view
Details:
The user needs the ability to assign tickets in bulk from the list view. Bulk assigning tickets to the wrong assignment group may lead to data discrepancies.
The user login to the ServiceNow.
Navigate to All ==> Incident ==> Open.
When viewing incidents/tickets in the group cart, the user should be able to bulk assign tickets to team members.
Users will filter assignment group and assign tickets only to team members within that group. Bulk assigning tickets to the wrong assignment group may lead to data discrepancies.
To view detailed user story and development steps for the user story mentioned above, please Click here.