Attachment - Option Removal

User Story: Attachment - Option Removal from Table

Title: Attachment option removal from ServiceNow Table/Form.

Details:

As a user of ServiceNow, I want the attachment icon/option removed from the form banner so that the can add any attachments to the records.

Acceptance Criteria:

1. The attachment icon/option should be removed from the form banner for specific table.

2. Users should no longer see the option to attach files when accessing or creating records.

3. The removal of the attachment option should not affect the functionality of other form elements.

Development Steps:

1. Go to the Table list where you need to remove the attachment icon/option. Here, I am using my newly created table: "IT Service Desks".

2. Open any record, then right-click on the form banner, and go to Configure > Dictionary.

3. Now, it will open Dictionary entries related to the table we are using. From the list of records, open the record showing the Type as 'Collection' and the Column name with no value (empty).

4. Now we can see the Dictionary entry record opened. Go to Related Links and click on 'Advanced View'.

5. Now, the attributes field is visible. Add the following: no_attachment=true in the attributes field value.

6. Click Update.

7. Now, go back to the table, open any record from the list, and we can see the attachment icon in the Form banner is not available.

Step by step Screenshots: