Embedded Files
Sometimes we need detailed logs to troubleshoot an issue. By default, logs are set to a setting that captures less logs to keep stored logs at a manageable state. Therefore, there may be a time when you may be requested to change the config file so NetGateway can capture detail logs for troubleshooting purposes.
Step 1 - Stop the NetGateway Services
Step 1 - Stop the NetGateway Services
Stop the KYOCERA NetGateway service
Stop the KYOCERA NetGateway Auto-Recovery Service service
Step 2 - Open appsettings.json file as administrator
Step 2 - Open appsettings.json file as administrator
Run Notepad as administrator
From NotePad open appsettings.json in C:\Program Files\Kyocera\NetGateway\netgw\conf or the location you specified during the install of the NetGateway
Note: You need to specify All files in the Open file dialog as Notepad defaults to .txt
Step 4 - Change the LogLevel settings
Step 4 - Change the LogLevel settings
Change "Default": "Error", to "Default": "Debug",
Change "System": "Error", to "System": "Information",
Change "Microsoft": "Error", to "Microsoft": "Information",
Save the changes
You need to have administrator permissions to change and save the settings so say say if there is a prompt about that
Step 6 - Start the NetGateway services
Step 6 - Start the NetGateway services
Start the KYOCERA NetGateway service
Start the KYOCERA NetGateway Auto-Recovery Service service
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