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Gift Boxes:
Gift Boxes:
Customers will sometimes request a Gump's Gift Box for their items, especially around the holidays. The Gump's signature gift boxes are gold, adorned with a red ribbon, and have the "Gump's" stamp on the lid. Some details about our gift boxes:
The boxes are $9.50 per box.
Not all items can fit in a gift box. Some items are too big or too small/fragile.
We do not individually sell the gift boxes. Customers may ask if they can purchase a gift box separately, we do not offer them on their own. They must be added to an order when the order is placed, or in some circumstances, after the order is placed but before fulfillment begins.
Opening the boxes will undo the wrapping. It's good to let customers know this if they ask about checking the items inside the gift box before they give them out to their gift recipients.
Customers have the ability to add a GBS and a Gift Message to their order on our website.
We do not add multiple items per gift box, only 1 item per box
Which Items Are Eligible For A GBS?
Which Items Are Eligible For A GBS?
When a customer asks for a gift box, you'll want to make sure you check that the item qualifies before committing and setting the wrong expectation. You can copy the item/SKU number into the search bar on the website and pull it up that way. If the item is eligible for a GBS it will have the gift boxing option under the Add To Cart button
Non-Eligible Items
Non-Eligible Items
There are certain items that do not and will never qualify for a GBS such as oversized items, dropship, etc. As mentioned before, it is important to know which items qualify and which items don't. We do not want to set the wrong expectations with a customer and create an escalated situation that can be easily avoided by doing some searching and or asking in our Teams Chat. If you are unsure about whether an item qualifies or not, you can always ask in chat or reach out to your buddy for a gut check! 🙂 (⭐Note: Dropship, is covered in the FAQ,Misc,&Glossary section of this site)
Below is a list of examples of items that DO NOT qualify for a GBS:
Drop Ship or Oversized Items Including:
Blue Ostrich Embossed - Backgammon Set
Cashmere Dog Sweaters
Children's 18-Key Electronic Piano
Eloise - Leather Bound Book
Faux Floral Arrangements
Garden Stools
Halcyon Days - Vendor Shipped
Herringbone Personalized Throws
Lamp's
Laurel Leaf Candleholder
North Pole Advent Calendar
Orange Rummikub Set
Pillows
Post Street Chess/Checker Set
Scrabble Dictionary
Selected Limoges Boxes - Please check the website
Sheep Footrest
Sweet Savannah Gingerbread Houses
Toddler Scooters
The Little Prince Book
V Chocolates
Multiple Items For One Giftbox
Multiple Items For One Giftbox
There will be times when customers may request to place multiple of their items into a single gift box. While we love to accommodate our customers in any way we can, we cannot accommodate this request. Placing multiple items in a single box can lead to possible damages and other issues, and not all inventory is stored in one location.
We don't want to promise a service that we cannot provide, we want the customer to have a positive experience and not have to worry about their items being damaged, or receiving a call that we actually can't fulfill their request because one of their items is in SF and one is at SLC. There is enough stress around the holidays, and we want to eliminate that for our customers where we can!
Gift Box Sizes
Gift Box Sizes
Gift boxes come in various sizes. It is good to know some of the sizes we have so that we can answer any questions customers have about them. Please take a moment to review the different-sized gift boxes below and how some of our items are packaged.
How To Add A Gift Box To An Order
How To Add A Gift Box To An Order
Add GBS To Order.webmGBS (Gift Box)For An Individual Item On A Multi-Item Order
GBS (Gift Box)For An Individual Item On A Multi-Item Order
Customers will sometimes order multiple of the same item and they only want a certain number of that item to be gift-boxed while the remaining are not. This process takes a little more TLC than the standard GBS process. Since we here at CC are not the ones physically doing the giftboxing, you will need to let the warehouse know which items are to be gift-boxed and which ones are not.
For example, if a customer orders 2 of the Sky Dragon Ornaments and only needs 1 to be gift-boxed, you will follow the process in the video below
GBS for custom item.mp4Gift Messages
Gift Messages
When customers are purchasing gifts for friends and loved ones, they will most likely want to include a gift message with their order. The gift message will be printed on the packing slip, we do not have physical cards or enclosures.
The process for adding a gift message to a customer's order is very similar to adding a GBS to an order. Please take a look at the video below to see how to add a gift message to a customer's order.
Adding A Gift Message.webmPage updated
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