**Job Description: CRM Specialist at Gravity Bath Pvt Ltd**

**Company Overview:**

Gravity Bath Pvt Ltd is a leading player in the bathroom fitting  industry, specializing in providing exceptional customer experiences. With a strong commitment to innovation and quality, we have developed a proprietary CRM software that enables us to deliver tailored solutions and maintain meaningful relationships with our customers. We are looking for a motivated and experienced CRM Specialist to join our team and contribute to our continued growth and success.

**Key Responsibilities:**

As a CRM Specialist at Gravity Bath Pvt Ltd, you will play a pivotal role in managing customer relationships and optimizing our CRM strategies for the bathroom fitting industry. Your responsibilities will include:

1. **Customer Data Management:** Utilize our proprietary CRM software to effectively manage and maintain accurate customer data, ensuring up-to-date records and enabling personalized interactions.

2. **Tailored CRM Strategy Implementation:** Craft and execute customer relationship management strategies tailored to the unique needs of the batroom fitting industry, driving customer engagement and retention.

3. **Customer Interaction Analysis:** Analyze customer interactions and feedback to identify trends, opportunities, and pain points, providing valuable insights to enhance our services and offerings.

4. **Sales Team Management:** Collaborate closely with the sales team to provide them with the necessary customer information and insights, contributing to effective sales strategies and processes.

5. **Customer Query Resolution:** Skillfully address customer inquiries and concerns, providing prompt and accurate solutions to ensure customer satisfaction.

**Qualifications:**

To be successful in this role, you should possess the following qualifications:

1. **Education:** A graduation-level educational background in a relevant field.

2. **Experience:** 1-2 years of experience in customer relationship management, data analysis, or a related field.

3. **CRM Software Proficiency:** Proficient in working with our proprietary CRM software and comfortable navigating its features to extract valuable insights.

4. **Service Industry Familiarity:** Familiarity with the service industry's dynamics and customer relationship management within this context.

**Skills:**

We are looking for candidates who demonstrate the following skills:

1. **Exceptional Communication:** Excellent verbal and written communication skills to effectively interact with both customers and internal teams.

2. **Attention to Detail:** Meticulous attention to detail when managing customer data, analyzing interactions, and implementing strategies.

3. **Data Analysis:** Proficiency in data analysis, using insights to drive informed decisions and improve customer experiences.

4. **Sales Team Management:** Ability to collaborate with and support the sales team, contributing to cohesive strategies and objectives.

5. **Customer Query Resolution:** Aptitude for resolving customer inquiries efficiently and effectively.

**Company Culture and Benefits:**

At Gravity Bath Pvt Ltd, we foster a culture of open communication, where every employee's voice is valued. We encourage idea-sharing, feedback, and concerns at all organizational levels, promoting trust and transparency. We believe in empowering our employees by providing autonomy and decision-making authority within their roles, leading to job satisfaction and personal growth.

We recognize and reward contributions that drive our success, creating an environment of appreciation and motivation. As a valued member of our team, you will have the opportunity to make a significant impact on our customer relationships and play a vital role in shaping our future.

If you are ready to take on a challenging and rewarding role that combines CRM expertise with the service industry's dynamics, we encourage you to apply and be part of the Gravity Bath family.

JOB PURPOSE

This profile is designed with the sole focus to assist our channel partners and dealers (hereafter referred to as 'customers') with all the queries, inquiries and escalations they might have. We believe in nurturing long-term and mutually beneficial relationships. We want to keep them motivated and enthusiastic about being connected with us. 

JOB DESCRIPTION

• Efficiently handle all the queries and escalations from our channel partners/ dealers

• Become single point of contact and eventually one man solution for all the assigned customers

• Convincing existing channel partners and dealers for restocking and regular follow up for invoice clearance

• Meeting your monthly restock target

• Fixing meeting for our channel partners and be the initiator of a potential collaboration

• Maintain customer database on a regular basis

• Follow the proper channel and process of restock order placement and Invoicing

• Provide assistance to the customer and close the order in minimum possible attempts

• Maintain call quality and average call handling time

• Understand customer's requirement and provide relevant solution and assistance

• Go the "extra mile" to meet your sales target and customer expectations

• Maintain professional discipline at all times

REQUIRED WORK EXPERIENCE

• Champions creating the need and maintaining revenue channel

• Excellent in over the call persuasion skills

• Great at following telephonic etiquettes over the call even with scripts

• Hands-on experience in relevant CRM software and dialers

• Quick at grasping and ever learning attitude and potential

• Outstanding Objection handling and negotiating skills

•  temperamental control

• Outstanding Objection handling and negotiation skills

REQUIRED ACADEMICS AND SKILLS

• Must have graduated High School and a Bachelors Degree or Equivalent would be an advantage

• Excellent knowledge of spoken and written English language

• Knowledge of any regional language would be an added advantage

• Basic knowledge of MS-excel is a must

• Professionally extrovert with exceptional interpersonal skills

OTHER DETAILS

• CTC in INR: 1.8-3.6 lpa

• 6 days working

• Location: sector 63, Noida

JOB PURPOSE

This profile is all about being skilled to adding new customers, channel partners and dealers (hereafter referred to as 'customers') to the company's portfolio and help significantly in its exponential growth while keeping the existing partners complacent and triumphant so they never leave us. We believe in nurturing long-term and mutually beneficial relationships.

JOB DESCRIPTION

• To connect with potential and existing channel partners/ dealers (leads) and inform them about the company and its product lines.

• To generate revenue by fresh leads, upselling and cross-selling to meet your month targets.

• Efficiently handle and close queries and inquiries.

• Provide field sales assistance when required by assigning the task to the concerned team and keep a follow up for closure.

• Maintain customer database on a regular basis

• Follow the proper channel and process of order placement and Invoicing

• Provide assistance to the customer and close the sales in minimum possible attempts

• Maintain call quality and average call handling time

• Understand customer's requirement and provide relevant solution and assistance

• Go the "extra mile" to meet your sales target and customer expectation

• Maintain professional discipline at all times

REQUIRED WORK EXPERIENCE

• 1-2 years of relevant call center experience is required

• Champions in meeting the sales target utilizing the leads to its full potential

• Excellent in over the call persuasion skills

• Great at following telephonic etiquettes over the call even with scripts

• Hands-on experience in relevant CRM software and dialers

• Quick at grasping and ever learning attitude and potential

• Outstanding Objection handling and negotiating skills

REQUIRED ACADEMICS AND SKILLS

• Must have graduated High School and a Bachelors Degree or Equivalent would be an advantage

• Excellent knowledge of spoken and written English language

• Knowledge of any regional language would be an added advantage

• Basic knowledge of MS-excel is a must

• Professionally extrovert with exceptional interpersonal skills

OTHER DETAILS

• CTC in INR: 1.8-3.6 lpa

• 6 days working

• Location: sector 63, Noida