Embedded Files
New FActs:
New FActs:
Franchise Location List
Franchise Location List
We do not get calls from these cities.
They have their own phone numbers and support team.
GoKart Repair
GoKart Repair
We do not offer kart repair
Selling of Parts
Selling of Parts
We don't sell parts either.
Waiver
Waiver
They can sign electronically when they arrive. Any parent/guardian over 18yrs old can sign a waiver for a junior racer
NO NEED FOR THE AUTHORIZATION LETTER – just the waiver
Minor liability form
Minor liability form
Customers can sign the waiver electronically at the location, will request Customer Service to send the waiver via email to the parent/guardian.
Are the races continuous or customers can rest?
Rest in between races
Can customers use races for the next day?
Yes, it will be saved on their online accounts
What section of the website should we check for current promos? Is it the Promos tab or should we check per location?
The PROMOS TAB on the main page contains promos for all locations except franchises (We don’t get calls from franchises)
Do regular/promotional tickets expire?
tickets purchased online – expire after 30 days- this was changed March 7th. 2022 Online tickets will no longer expire
Arrive and Drive – do not expire
Promotional tickets – it should provide the expiration date at the back of their tickets.
Can pregnant women race?
Pregnant women can still race as long as they will sign a non-liability waiver that will be given on the actual location
How would we know if a certain location is closed for the holidays? Is the Closure tab updated?
***Closure tabs should always updated
Are we charging customers when using game facilities onsite?
There is a cost for the karting, food/beverages, merchandise, arcade games, pool tables, etc.
Price varies and can be determined once they are onsite.
Lost?
Lost?
They don't need their card, the location can just look them up by their name and date of birth- Candice Dedmon
How to walk customer to go to the sign in page:
How to walk customer to go to the sign in page:
Simply educate customer to go to the link below
Can a customer use online tickets purchased from a specific location to another location?
NO - an online ticket can only be used in the actual location it was purchased from.
As for gift cards and Arrive & Drive tickets, these can be used in other locations.
If a customer books an event, will there be someone from GoKart to host the program?
No. The staff on site is more than happy to help with the overall event experience but we do not have someone designated as a specific host.
Do we have a Spanish queue?
Amador ext. 3004, Heidi ext 3024, and Johanna ext 3018
Can customers use the remaining race/s for the next day?
Yes, it will be saved on their online accounts.
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