Update from K1 Speed Home Team:

February 12, 2025

Columbus now has the regular Paddock menu available, and soft drinks. No beer/wine yet. (Source: Candice)
Dublin can always do veggie pizzas, she has tomatoes, red onions, jalapenos and cilantro ( per Roxanna) (Source: Mariah)

February 13, 2025

Tukwila now has beer and wine, but still no food. (Source: Candice)

February 14, 2025

Courtney: Aside from Columbus can you remind us what other center has an elevated track?

*Candice: Daytona, Mount Kisco, West Palm, and Boise.

As per Nallely: Regarding the K1 Speed E-World Championship if they know that they are part of this event they should receive an email to RSVP and if they are unable to see it in their regular inbox, they need to check the Spam and Junk Mail Folder, but if not receive anything they need to send an email to marketing@k1speed.com ,

Hi Nallely, Just want to know if they can add an additional race on their reservation package?

Nallely Soriano :

Yes! We charge $15 more per person for an additional race.

Juniors - we cap it at 2 races only (Friday - Sunday) since we get so many junior walk in racers. Monday - Thursday we can do 3 races for them.

Teens/Adult - We can do up to 4 races for them. A LeMans ( 1 practice, 2 qualifying and 1 final race for everyone

Michelle 4:36 AM

11-15-2024

Our yearly Gift Card promo should be rolling out soon. We will not be allowing clients to apply these gift cards towards events. Candice is working with the marketing team to be sure it's noted on the promo. It is already stated on our website below if needed:

https://www.k1speed.com/gift-cards.html

New Location and its previous brand

This include location as of update 10-30-2023

Posted 01-19-2024

Newly acquired locations and take over dates.

WAIVER CLARIFICATION:

As per Nallely :

Minors need someone over the age of 18 to sign the waiver and it doesn't have to be the actual parent or guardian. It can be between siblings or even friends and of course whoever signs the waiver would be the guardian if anything happens on the track to them and we aren't liable.

NEW UPDATE***AS OF 10/20224
Clarification about the service animals that we only accept at the local store and the difference between service animals and an emotional support animals.

***These two location are running a super track every Wednesday and Thursday.

NEW UPDATE***AS OF 10/20224

Pregnant women can still race as long as they will sign a non-liability waiver that will be given on the actual location.

PROMOTION CLARIFICATION:

AS OF 10-20-2023

All race promotions like Back to the Future, Buy2Get1Free Tuesday, and Game Night Wednesday that weren't use can be used for Drift Night, Grid Night, Double Points Monday, Fast Thursdays, and GloKarting Friday.

MILITARY & VETERANS- Every Day

MILITARY AND VETERANS ARE ONE AND THESAME, BOTH WILL GET 10% OFF (Qualified personnel will receive 10% off a regularly-priced 1-race package.)

NOTE: All specials subject to change. All races are per person. Annual Membership required to race. Cannot be combined with other offers, discounts or coupons. Not good for Group or Corporate events. Offer good on day of only.

*Updated* Expired military coupon can still be used as long as they bring the coupon upon use.

CLARIFICATION REGARDING RESERVATION & MILITARY & FIRST RESPONDERS : as of 10-20-2023

MILITARY AND FIRST RESPONDER DISCOUNT

Can be availed by group as long as everyone in the event must be military.
Discount is NOT LIMITED TO single race, it can be applied to all race packages except Speedpass.

Courtney Perkett 10-20-2023

If they book a reservation they are reserving their time on the track for the group to race together. Their membership is waived with a reservation. Only time they pay for the annual membership is when they do the walk-in races.

REMINDER:

Proper call disposition

NOTICE: AS OF 10-19-20223

Annual Membership- this is not automatically re-newed, only when they come in and has an expired membership.
Back to the future Promo- remaining race can be used for walked ins, but cannot use for other promotions.
- Parents cannot buy the race in behalf of their kids, they MUST BE PHYSICALLY present to buy the promotion.
** UPDATE** During Drift Night- Adult drivers ONLY as long as they will meet the minimum height requirement of 4 feet and 10 inches, No minors unfortunately
- - As of Michelle 10-24-2023

K1 Speed Annual Membership (Required to Race)

$7.95 Membership benefits include the following:

FREE BIRTHDAY RACE! (ID required) – a $25.95 Value!
FREE use of our helmets
One FREE reusable headsock (additional headsocks available for purchase)
10% off apparel & accessories (excludes K1 RaceGear and sale items)
Access to your racing score online
Storing of your racing history in our database
Weekly newsletter with special offers

**Free Birthday Race may be used within 1 week of your birth date. 1 per customer per calendar year. ID required. Requires a current membership and a race package purchase within the previous 365 days. If this is your first-ever visit to a K1 Speed, you can redeem the free birthday race after purchase of our membership and a race package.

REFUND EMAIL PROCESS

Customers still need to send an email request to refunds@k1speed.com
Indicate the Full Name, email address, the precise sums that need to be reimbursed ,the final four numbers of the charged card , justify your request for a refund, and if you have additional evidence of purchase, attach it as well for a quicker transaction.
Turn Around Time: 48-72 hours for a callback.

Thunderbolt- is the previous company name of K1speed.

If customers would call in and inquire if they can still use the old ticket they have.
Educate them, that they can go to the nearest location and ask for the manager. They need to purchase a new ticket for a discounted rate. ( how much is the discount depends per location)
Note, they need to surrender the old ticket upon buying a new one.

Online tickets bought from March 7th onwards no longer expire.

If customer insist in using the expired tickets, a refund and a new ticket purchase needs to be done.
Provide the refund's department email: refunds@k1speed.com

Nashville TN- Virtual Reality

Reservation: No minimum group reservation, we just fit 4 people in the arena at once
General wait time: Typically 20 minutes or so
Price: $18, for 1 game
1. - $28 for 2 games
Game Duration: about 10 minutes long- we have 7 different games we offer
Requirement: No age limit, no membership required (height requirement of 50'' or 4 feet tall)

Las Vegas Virtual Reality:

Reservation: No minimum group reservation, we just fit 4 people in the arena at once
General wait time: Typically 20 minutes or so
Price: $18, any additional game is $10 add on
Game Duration: about 10 minutes long- we have 7 different games we offer
Requirement: No age limit, no membership required (height requirement of 50'' or 4 feet tall)

Glo Karting Thursdays This illuminating experience does not cost any more than our regular Arrive & Drive racing. Any stored races on your account can be used towards this exhilarating adventure.

Callback Turn Around Time Process from corp office

48-72 HOURS

Booking Form online link: Booking inquiry form

Sales Team number: 1-949-537-7144

Customer Service Number: 1-949-537-7143

Newly Acquired Location: Courtney Perkett as of 07-21-2023

Gift Cards we will honor from the old company to the new locations, but memberships they will have to start over with K1 speed and sign up as a new member and pay the membership fee.

SALES TRANSFER-Team, anytime you are doing live transfer to a sales person for booking please provide customer's name, phone number, email to the sales person along with the transfer so if the call drops for any reason sales person can call the customer back immediately - Jay Malik

Book a 1-on-1 racing lesson with a skilled instructor. Learn the ins and outs of the track, maximize the kart’s performance, and improve your lap times. A great introduction for novices and an excellent training tool for experienced racers.

*Note* This call should be transfer to the local store to schedule a lesson today.

Junior Racers: DO NOT ASK FOR THE AGE- as we do not have age requirement.

Height min: 4’ (48”) to drive the Jr. karts. However if the child exceeds the maximum height 5'3 requirement, they will be allowed to drive kart they are more comfortable with. A waiver will be signed and it's the store manager's discretion. Do not guarantee that the child can join the adult race..

One more thing... Do not educate customers that height can be measured by the staff from the location, but rather stick to the process that height requirement are for the following riders:

Junior- minimum of 4 feet tall or 48 inches tall
Adult- minimum of 4'10 feet or 58 inches tall
QA will need to hear the actual figure/measurement

From Jay Malik

We are allowed to say no for reservation query who does not meet the minimum number of people on a weekend. As it is impossible really for them to get booked. However during weekdays, there is still a possibility, thus educate that we can check for reservation and MUST pay for 8 racers.

Hello- We've received some feedback from customers saying they were told they could split race packages. All of our pricing is per person and cannot be split between guests.

FYI- K1NG of Speed is cancelled tonight and all following months. We will do another one in October, but no set date yet.

Thank you! - Candice Dedmon.