Frequently Asked Questions

How come the undo keyboard shortcut doesn't work properly?

• Unfortunately using ctrl + z is not supported by docASSIST and can cause comments to go missing.
• If you do happen do use ctrl + z to undo on accident, the comment can be deleted still if you know what number comment it was.

How do I report an issue with docASSIST?

• On a google doc that has docASSIST enabled on it. Navigate to Add-Ons > docASSIST > Help and click 'Report an Issue'.
• You can also email docassist@wpi.edu for additional help.
• For more information, see the Providing Feedback page

How do I delete a rubric once I've created one?

• docASSIST uses an archive feature as a way to remove unwanted rubrics. See the Archiving page for more information
• You can also edit a rubric at any time through the Rubric Manager in case of any errors or future adjustments to the rubric.

What is the maximum limit on rubrics?

• The maximum supported limit is very high, but we do not know the exact qualifications and it is not likely the average user would run into it.
• Should you run into this issue, please contact us so we may help address the problem.

Why did my audio feedback not save and get added to the document?

• You need to select the "Add Feedback" button in the Custom Feedback section of the sidebar in order for your audio feedback to saved.
• The audio feedback is also not supported on the browsers IE, Safari, and older versions of Firefox/Chrome.