Embedded Files
Melany´s Conver.mp4My Conver.mp4Self-Reflection
Melany and I worked together on this role-play activity and recorded each other. At first, it was a little difficult because of the noise and the phone problems, but it helped us practice real-life communication. We learned how important it is to speak clearly, repeat information, and stay calm in stressful situations.
This activity helped us improve our pronunciation, listening skills, and confidence when speaking English. It also showed us how to communicate politely and professionally on a phone call. Overall, the role-play was useful and helped us feel more comfortable using English in everyday situations.
Customer:
Good morning. My name is ___. I am calling because I purchased a laptop from your company, and unfortunately it does not work properly.
Manager(Melany):
Good morning. I’m sorry to hear that. Could you please explain the problem?
Customer:
Yes. I reported the issue a few days ago and was told I would receive a refund. However, I have not received any update, and the refund has not been processed yet.
Manager:
I understand. Let me check your information. May I have your order number, please?
Customer:
Of course. The order number is ___. I would like to know when I will receive my refund, as this situation has taken longer than expected.
Manager:
Thank you. I see the issue now. We will process the refund within the next 48 hours.
Customer:
Thank you for your assistance. I expect the refund to be completed within that time frame.
Manager:
Yes, it will be handled promptly. We apologize for the inconvenience.
Customer:
Thank you. Have a good day.
Self-Reflection
Melany and I worked together in a breakout room to prepare and perform one of the scenarios. This activity helped us understand how important tone is when speaking, because each situation required a different way of communicating. We learned to adjust our language, attitude, and level of formality depending on the context.
Working together helped us practice speaking more naturally and confidently. This activity showed us that choosing the correct tone makes communication clearer and more effective in real-life situations.
Self-Reflection
This activity helped me understand how travel language works in a more real and practical way. While working with Melany and Ivonne on our brochure about La Fortuna, San Carlos, we learned how to use imperative verbs like visit, try, walk, and explore to give clear and engaging recommendations. Using imperatives made our ideas sound more confident and direct, which is common in travel blogs and brochures.
We also practiced giving informal advice, using a friendly and relaxed tone, as if we were talking to other travelers. Working together made the process easier and more creative, because we shared ideas, corrected each other, and decided which expressions sounded more natural. Dividing the information into sections such as where to eat, what to do, and how to move helped us organize our content while still keeping it simple and appealing. Overall, this activity helped me improve my writing, teamwork, and understanding of how grammar and tone are used in real-life travel communication.
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