Embedded Files
Join Emperor Divers as a key part of our Reservations team, working remotely to support guests and manage bookings during Americas business hours. If you’re based in Colombia, Peru, Panama, Mexico, or nearby, this is your chance to combine your love of travel and customer service with flexible remote work.
Emperor Divers is looking for a remote Liveaboard Consultant in the GMT -5 time zone to provide timely support for guests during Americas business hours, while also covering late afternoon and evening hours in Europe.
Role Overview
Role Overview
As a Liveaboard Consultant, you’ll be the go-to expert for guests and agents, offering tailored advice on destinations, itineraries, and bookings. You’ll ensure a seamless experience from first enquiry to final booking, all while upholding our high service standards and following company procedures.
What You’ll Be Doing
What You’ll Be Doing
Handle reservation enquiries & bookings across email, WhatsApp, live chat, and social media.
Provide tailored liveaboard recommendations while ensuring consistency with company policies.
Manage bookings and payments, sending confirmations and pre-trip information.
Deliver exceptional guest service; addressing concerns, and escalating issues when needed.
Communicate guest preferences to operations teams for smooth trip execution.
Drive sales by identifying upsell opportunities and promoting current offers.
Ensure timely, personalised responses during Americas business hours (GMT -5).
What We’re Looking For
What We’re Looking For
Must-Have
Fluent English (written and spoken).
Proven customer service experience.
Strong numerical skills, keen attention to detail, and the ability to think critically and use initiative to solve problems.
Excellent multitasking and communication skills across multiple channels.
Experience working remotely.
Proficiency with Microsoft Office and Google Suite.
Bonus If You Have
Additional languages such as Spanish or German.
Experience in travel, hospitality, or diving industry.
Familiarity with reservation management and CRM systems.
What We Offer
What We Offer
Flexible remote work in your local time zone (GMT -5).
Competitive, negotiable salary based on experience.
Staff discounts.
Supportive, international team culture.
Location & Working Hours:
Location & Working Hours:
Remote role based in the GMT -5 time zone (ideally Colombia, Peru, Panama, Mexico, or nearby). Working hours will generally be 9am–6pm local time, 5 days a week.
Salary: Negotiable, based on experience.
Closing Date: 29th August 2025
Page updated
Report abuse