Operations Supervisor, Maldives

Role Overview

Ensuring the smooth day-to-day operations of Emperor Maldives liveaboards, delivering exceptional guest experiences through effective coordination, communication, and leadership with internal and external teams.

Key Responsibilities

• Daily Operations Management (40%)

  • • Act as the primary contact for daily operational issues, addressing challenges and ensuring resolution.

    • Supervise and coordinate the activities of boat managers, captains, engineers, and dive guides.

    • Daily presence in the office with frequent visits to liveaboards during turnarounds.

    • Monthly travel to visit liveaboards in the south regions (January - April).

• Scheduling and Resource Allocation (20%)

  • • Manage the weekly dive guide schedule, including holiday planning.

    • Review and approve food, fuel, and maintenance orders.

• Maintenance and Safety Oversight (20%)

  • • Perform maintenance checks on liveaboards to ensure standards are met.

    • Monitor night watch procedures and ensure compliance.

    • Enforce health and safety protocols for staff and guests, ensuring adherence to maritime safety regulations.

• Logistics and Dry Dock Coordination (10%)

  • • Assist with planning and running dry docks.

    • Oversee supply chains for provisions and essential resources.

• Crisis Management and Training (10%)

  • • Lead emergency response efforts for operational disruptions or safety incidents.

    • Implement and oversee training programs for boat crews and operational staff.

Required Skills and Competencies:

• Proactively addresses operational challenges with practical and effective solutions.

• Possesses strong knowledge of maritime operations, safety regulations, maintenance procedures, and logistics coordination.

• Manages multiple priorities effectively within a dynamic and fast-paced environment.

• Works effectively with diverse teams, fostering cooperation, clear communication, and a positive team spirit.

• Demonstrates proven ability to manage and motivate teams across various functions to achieve shared goals.

• Plans schedules, manages resources, and coordinates logistics to ensure operational efficiency.

• Maintains a focus on delivering exceptional guest satisfaction while achieving operational excellence.

Qualifications and Experience:  

• Education: Qualifications in maritime, hospitality or operations management are beneficial.

• Minimum 5+ years in operations management, preferably in the maritime, hospitality or diving industries is required with knowledge of maritime operations, safety regulations, maintenance procedures and logistics coordination is essential.

• Budget management, crisis management, and staff training experience is a plus.

• Must be an excellent communicator and have solid leadership and problem-solving skills and have experience managing remote or multicultural teams and implementing training programs.

Benefits: 

• Work permission, if required

• Accommodation (shared apartment)

• Food allowance

• Company sim card 

Salary: Negotiable, based on experience.

Days and Hours of Work: TBA, will include out of office hours support and contact.