Embedded Files
Join our expert Liveaboard Team, where we’re passionate about creating unforgettable experiences and seamless holidays. As a Liveaboard Consultant, you’ll be the key advisor to guests and agents, ensuring exceptional service and smooth, hassle-free bookings across our fleet.
Role Overview
Role Overview
As a Liveaboard Consultant, you’ll be the go-to expert for guests and agents, offering tailored advice on destinations, itineraries, and bookings. You’ll ensure a seamless experience from first enquiry to final booking, all while upholding our high service standards and following company procedures.
Key Responsibilities
Key Responsibilities
Handle Reservations Enquiries & Bookings: Respond to queries across email, WhatsApp, Live Chat, and social media. Provide tailored liveaboard recommendations while ensuring consistency with company policies.
Manage Bookings & Payments: Accurately input reservations, process payments, and send confirmations, adhering to established booking procedures.
Customer Service & Issue Resolution: Address concerns professionally, escalate when necessary, and ensure prompt resolution in line with company guidelines.
Interdepartmental Coordination: Communicate guest preferences to operations teams for smooth trip execution.
Drive Sales & Revenue: Identify upselling opportunities and relay promotions, aligning with company strategies and procedures.
Required Skills and Competencies:
Required Skills and Competencies:
Fluent written and spoken English is essential; additional languages such as Spanish or German are advantageous.
Proven ability in problem-solving and customer service.
Strong multitasking skills, with the ability to manage multiple communication channels and prioritise tasks effectively.
Collaborative and adaptable when working with internal teams.
Ability to identify revenue opportunities and support sales initiatives.
Professional and efficient in all guest interactions, ensuring compliance with company processes.
Qualifications and Experience:
Qualifications and Experience:
Previous experience in a similar role, preferably in the travel or hospitality industry.
Excellent communication and organisational skills.
Detail-oriented with strong multitasking abilities.
Ability to work independently and as part of a team.
Proficient using Microsoft Office and Google Suite. Experience using reservation management and CRM systems is advantageous.
Salary: Negotiable, based on experience.
Location: Remote (home-based).
Days and Hours of Work: 5.5 days a week, 9 hours per day. Candidates should be based in or able to work within GMT+0 or SAST+2 time zones.
Page updated
Report abuse