customer service techniques

1.promptly greet all customers-

treat everyone like a good friend no one likes to be ignored.
2.use appropriate icebreakers-

start with a good conversations starter  or common bases.
3.compliment freely and sincerely-

people like  when other compliment if it's their outfit or looks or even their nice.
4.call customers by their name (if known)-

people like when their name is said the right way don't over use their names.
5.make and maintain eye contact with customers-

eye contact is one of the best ways to know someone but in working  use the eye contact called "involvement".

6. ask for feedback-

always  ask for feedback so if anything is wrong you can improve the next time with the customers.
7. listen carefully-

be a good listener, tilt your head when listening or show a reaction to the customer.
8.use effective service vocabulary-

use any positive  sense of words  when  attending to a customer
9.smile freely and often-

smile freely to show customers that  your able to help and to set s good appearance.
10.appropriate touch customers when possible-

only use  if able (handshake, pat on the back, ect.)
11.enjoy people and their diversity-

avoid judging  others  and accept everyone.
12.have a good attitude about your job-

be happy at your work space
13.keep your workplace clean and attractive-

a clean are is a better area to be due to you wanting to be there.

14.dress and groom yourself appropriately-

dressing appropriately can show a good first impression 

15.maintain a good body posture-

 a good posture can prove to customers that your ready to work.

Introduction to customer service
techniques:

What strategies or techniques are used by the Lopesan hotels and resorts to provide excellent customer service?

• He appealed to every sense and fills his hotels with smells and sounds that match his ambiance of African theme.

• African themed Baobab theme includes jungle calls as they enter. Each hotel has exotic scents pumped out via air conditioning.

• Sunbeds > Guests to fit families, honeymooners, golfers, and seniors.

• Variety of entertainment, each pool is protected.

• Waiters deliver cocktails to guests at reception for check in.

• There's no second chance for first impression
  Why is the Lopesan hotels and resorts unique and special? Name the things that they are doing that set them apart from their competition.
  
  

• Oran Canaria hoteliers benefit from the mild winter weather, attracting European visitors.

• He appealed to every sense and fills his hotels with smells and sounds that match his ambiance of African theme.

• African themed Baobab theme includes jungle calls as they enter. Each hotel has exotic scents pumped out via air conditioning.

• Sunbeds > Guests to fit families, honeymooners, golfers, and seniors.

• Variety of entertainment, each pool is protected.

• Waiters deliver cocktails to guests at reception for check in.

• There's no second chance for first impressions

Hospitality industry Transportation/Travel:

1. Travel/Transportation:
-UNITED  AIRLINES      - KOREAN  AIR LINES
-KING BUS TOURS
-MIKI TAXI
-ANDY RENTAL CAR

2. Lodging/hotels:
-WESTERN HOTEL 
-GUAM REEF HOTEL

3. Tourism:
-World Travel Services
-Turtle Tours Guam

4. Recreation:
-Micronesia Mall
-Marianas Water Sports,
-Pacific Fantasies Dinner Show

5. Food & Beverage:
-KFC
-DENNY'S