Outsourcing Task Force

1. Objective

The outsourcing goal at Dollar Tree is to implement the outsourcing of operational functions because the activity enhances cost cutting, service delivery, and core business duties.

2. Focus Regions

IT Support and Maintenance: The decision to outsource IT infrastructure management, system complexes updates, and troubleshooting to offshore service providers guarantees round-the-clock professional service with least downtimes, and save operational expenses.

Supply Chain and Logistics: Outsourcing logistic services to third party service providers for stock management, transportation and delivery minimizes delivery time and cuts down expenses while expanding business efficiencies.

Customer Service/Support: The implication of near shore outsourcing on offering tender to customers through call centre towards improving services, reducing cost and availing round the clock services.

Accounting and Payroll: Payroll processing, bookkeeping, and tax management by Business Process Outsourcing (BPO) suppliers provide precise and legal results and avoid errors that lead to waste of time and resources.

3. Structure of the Task Force

Administration Group: This is a team that includes officials from the Operation division and Information Technology division and the Finance division and its role is to monitor and sometimes take decisions on outsourcing.

Project Directors: Responsible for certain types of outsourcing activities, these directors are in charge of outsourcing partnerships the organization has with other providers and align them with Dollar Tree goals.

Cross-Functional Teams: Such teams involved are legal and compliance, finance, and HR that work in consultation to both manage risks and oversee contracts as well as compliance across outsource deals.

4. Execution Measurements

Fetched Investment Funds: The need to track the budgetary effects of the outsourcing activities aiming at achieving cost reductions.

Benefit Quality: Evaluating of services executed by the external contractors and guaranteeing compliance with the company’s requirements.

Effectiveness Gains: Gauging increases in utilisation or productivity, enhanced customer satisfaction and reduced costs.

Client Fulfillment: Measuring the quality of services received by the customers arising from outsourcing and satisfaction achieved with such services to avoid compromise of service quality.