Type of Data Collected
In the current state, only transactional data is collected. The target state will include a broader range of data such as customer behavior, preferences, and social media interactions to drive personalized recommendations and marketing.
System Integration
The current architecture features siloed systems for POS, CRM, and inventory. The target state will involve integrating these systems through a centralized data platform, enabling real-time updates and streamlined operations.
Inventory Management
Inventory is currently managed manually or through legacy systems. The target state will implement automated inventory tracking and replenishment, supported by real-time data from the centralized system to prevent stockouts and overstocking.
Security and Compliance
In the current state, security protocols are basic. In the target state, advanced security measures like encryption, AI-driven threat detection, and compliance with data regulations (GDPR, CCPA) will be implemented for customer data protection.