Citizen's Charter

DOH Service Pledge

We, the officials and employees of the Department of Health pledge and commit to deliver quality public services as promised in this charter. Specifically, we will: 

• Serve with integrity. 

• Be prompt and timely. 

• Display procedures, fees and charges. 

• Provide adequate and accurate information. 

• Be consistent in applying rules. 

• Provide feedback mechanism. 

• Be polite and courteous. 

• Demonstrate sensitivity and appropriate behavior and professionalism. 

• Wear proper uniform and identification. 

• Be available during office hours. 

• Respond to complaints. 

• Provide a comfortable waiting area. 

• Treat everyone equally.

DOH CART Secretariat