Citizen's Charter
Citizen's Charter
Citizen's Charter is an official document, a service standard, or a pledge, that communicates, in simple terms, information on the services provided by the government to its citizens pursuant to Section 6 of Republic Act 11032. It describes in detail the comprehensive and uniform checklist of requirements for each type of application or request; procedure to obtain a particular service; person/s responsible for each step; maximum time to conclude the process; document/s to be presented by the applicant or requesting party, if necessary; amount of fees, if necessary; and procedure for filing complaints.
(Under Section 4, Definition of Terms, Joint Memorandum Circular No. 2019-001, Series of 2019, "The Implementing Rules and Regulations of Republic Act No. 11032 otherwise known as the 'Ease of Doing Business and Efficient Government Service Delivery Act of 2018'")
(Under Section 4, Definition of Terms, Joint Memorandum Circular No. 2019-001, Series of 2019, "The Implementing Rules and Regulations of Republic Act No. 11032 otherwise known as the 'Ease of Doing Business and Efficient Government Service Delivery Act of 2018'")
DOH Service Pledge
DOH Service Pledge
We, the officials and employees of the Department of Health pledge and commit to deliver quality public services as promised in this charter. Specifically, we will:
Serve with integrity.
Be prompt and timely.
Display procedures, fees and charges.
Provide adequate and accurate information.
Be consistent in applying rules.
Provide feedback mechanism.
Be polite and courteous.
Demonstrate sensitivity and appropriate behavior and professionalism.
Wear proper uniform and identification.
Be available during office hours.
Respond to complaints.
Provide a comfortable waiting area.
Treat everyone equally.
DOH CART Secretariat
DOH CART Secretariat
Client Feedback
Client Feedback
We would like to receive your feedback on the services that HFDB provided. Answer our CUSTOMER SATISFACTION SURVEY, or go to bit.ly/HFDBCSSFORM
HFDB Services
HFDB Services
Provision of Technical Assistance Related to Health Facility Development for Walk-in Clients
Request for Technical Assistance on Health Facility Development Related Concerns [Simple]
Request for Technical Assistance on Health Facility Development Related Concerns [Complex]
Request for Technical Assistance on Health Facility Development Related Concerns [Highly Technical]
See also: Bureau Order No. 2022-005, "Revision of the Health Facility Development Bureau (HFDB) Citizen's Charter," dated May 17, 2022
Request for Technical Assistance on Health Facility Development Related Concerns [Simple]
Request for Technical Assistance on Health Facility Development Related Concerns [Complex]
Request for Technical Assistance on Health Facility Development Related Concerns [Highly Technical]
See also: Bureau Order No. 2022-005, "Revision of the Health Facility Development Bureau (HFDB) Citizen's Charter," dated May 17, 2022
Unified Citizen's Charter
Unified Citizen's Charter
R.A. No. 11032
R.A. No. 11032
Republic Act No. 11032, "Ease of Doing Business and Efficient Government Service Delivery Act of 2018"
Joint Memorandum Circular No. 2019-001, Series of 2019, Implementing Rules and Regulations of R.A. No. 11032
Joint Memorandum Circular No. 2019-001, Series of 2019, Implementing Rules and Regulations of R.A. No. 11032