Orientation on DM 2023-0131, the Harmonized HCES Tool to Measure Responsiveness
Orientation on DM 2023-0131, the Harmonized HCES Tool to Measure Responsiveness
Date Posted: April 18, 2023. Link to Post: bit.ly/hfdb-gppa-23017
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HFDB GPPA Code: HFDB-Q2-20230418-017
FULL TITLE OF GPPA: Online Orientation on the Department Memorandum No. 2023-0131 entitled "Interim Guidelines on the Use of the Harmonized Hospital Client Experience Survey (HCES) Tool to Measure Responsiveness"
DESCRIPTION: The online orientation for all government and private hospitals and infirmaries on the interim guidelines on the use of the HCES tool supports the harmonization of Client Satisfaction Measurement by Anti-Red Tape Authority, and Client Experience Survey used by health facilities, thereby avoiding redundancies in the establishment of feedback mechanisms (Reference: DC No. 2023-0170, Online Orientation on the Department Memorandum No. 2023-0131 entitled "Interim Guidelines on the Use of the Harmonized Hospital Client Experience Survey (HCES) Tool to Measure Responsiveness" dated April 14, 2023)
STATUS AS OF THIS POST: Ongoing
RESPONSIBLE HFDB UNIT: PPPDD
For particulars or complaints about this project, please contact the Regional Office or Cluster which has audit jurisdiction on this project:
COA Cluster 6 - Health and Science
Address: Commonwealth Avenue, Quezon City, contact no. (02) 8952-4978 Ext. 5006 or 5023, text COA Citizen's Desk at (0917) 320-6543, or email at citizensdesk@coa.gov.ph
COA Cluster 6 - Health and Science
Address: Commonwealth Avenue, Quezon City, contact no. (02) 8952-4978 Ext. 5006 or 5023, text COA Citizen's Desk at (0917) 320-6543, or email at citizensdesk@coa.gov.ph
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