Department Memorandum No. 2023-0131
Department Memorandum No. 2023-0131
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Interim Guidelines on the Use of the Harmonized Hospital Client Experience Survey (HCES) Tool to Measure Responsiveness
Interim Guidelines on the Use of the Harmonized Hospital Client Experience Survey (HCES) Tool to Measure Responsiveness
Download the issuance: DM No. 2023-0131 dated April 3, 2023
Addressed to DOH FICT executives, regional directors, chiefs of DOH hospitals, directors of specialty hospitals, BARMM Ministry of Health, replaces the standardized client experience survey tool, includes a summary of revisions done, and copies of the HCES tool and confidentiality and non-disclosure agreement.
See also:Â
A.O. No. 2020-0003 (Integrated People-Centered Health Services)
MC No. 2022-05, Anti-Red Tape Authority, September 20, 2022 (Harmonized Client Satisfaction Measurement)
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