Why are the quotes from Jay Baer and Scott Cook important for a small business owner to keep in mind? Add your explanation to your student workbook.

What are some common customer service issues related to your SHSM sector or co-op placement?

In your student workbook, identify and describe 2-4 customer service issues.

Tips:

• Think about your work-related experiences through co-op, SHSM experiential learning/reach ahead activities, or part-time job  to help you generate some ideas.

• Talk to a small business owner in your SHSM sector or co-op placement.

• Use online resources.