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Fillable Customer Service Extension Module_ Learn Six Sigma - Student Workbook.pdfStudent Workbook
Student Workbook
You will need to download and make a copy of the workbook provided to the left as you will be using it throughout this extension module.
What is Lean Six Sigma?
What is Lean Six Sigma?
As you watch this video, write down how Lean Six Sigma connects to customer service and the overall customer experience.
Who uses Lean Six Sigma?
Who uses Lean Six Sigma?
Explore the site linked to the left to see which organizations are using Lean Six Sigma. Choose those that connect to the SHSM sector that you are in or interested in and record them on the workbook.
Why is Lean Six Sigma important to the customer experience?
Why is Lean Six Sigma important to the customer experience?
Based on the video provided to the left and what you have learned so far about Lean Six Sigma, why do you think Lean Six Sigma is important to customer service? Write down your thoughts on the student workbook.
Why is earning a certification in Lean Six Sigma important?
Why is earning a certification in Lean Six Sigma important?
Read the blog linked to the left and record the top 10 reasons why you should earn a certification in Lean Six Sigma.
Want to earn a certification in Lean Six Sigma?
Want to earn a certification in Lean Six Sigma?
Complete the OCTE Lean Six Sigma certification!!
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