Embedded Files
Assisting clients with complaints, issues, and concerns is a part of every job, regardless of the industry.
Helping an unhappy, angry, upset customer can be intimidating and challenging.
Customer complaints can help companies figure out areas of improvement in their business.
Video: Dealing with Angry Customers
Video: Dealing with Angry Customers
Watch the video to the left to learn some pro tips with how to deal with angry customers.
Reflect, Connect, Demonstrate
Reflect, Connect, Demonstrate
In your student workbook, create an upset customer scenario. It can be based on an experience you have had in a workplace. Try to connect the scenario to your SHSM sector or co-op placement.
Apply the 6 steps in dealing with the customer. Can you also "surprise and delight" the customer?
Page updated
Google Sites
Report abuse