Extension Module: Ontario Vehicle Innovation Network (OVIN)

Fillable Customer Service Extension Module_ OVIN - Student Workbook.pdf

Student Workbook

You will need to download and make a copy of the EXTENSION workbook in PDF format provided to the left as you will be using it throughout this extension module.

What is OVIN?

Watch the video provided to the left and check out the OVIN website. Write down on your workbook what you have learned about OVIN.

Minds On

The OVIN Spotlight Series highlights Ontario-based businesses and the impacts that they are making in the connected and autonomous vehicle industry.

As you watch each video, brainstorm how you think customer service and the customer experience connects to OVIN. Write these ideas on the student workbook.

ovin-navigator.ca/automotive-mobility-sector/sector-overview/

Explore: Segments of the Sector

Ontario is a world-leading jurisdiction in the automotive and smart mobility sector, with a long history of manufacturing, world-class academic institutions, and a strong innovation ecosystem contributing to its success.

Read through the site linked to the left to learn more about the segments of the sector. On your workbook, list the 6 segments and briefly describe each.

Mobility Transformation - OVIN's Skills & Career Navigator

Explore - Emerging Automotive and Mobility Trends

The global automotive and mobility sector is experiencing a major transformation that is affecting the sector’s talent base and the future of work. These impacts have been further accelerated as a result of the global COVID-19 pandemic.

Read through the site linked to the left to learn more about the emerging automotive and mobility trends. On your workbook, list and briefly explain the 6 trends.

Making Connections: The Customer Experience, OVIN, and your SHSM Sector

STEP 1

Choose an SHSM sector. For a full list of those offered in Ontario, click here. Record this on your workbook.

For example, a student is taking the grade 11 health care class (TPJ3M). They might choose to select the Health and Wellness SHSM sector.

STEP 2

From the OVIN Emerging Automotive and Mobility Trends, choose from the following list the mobility and smart technology that you think connects to the SHSM sector you chose in STEP 1:

1. Connectivity
2. Autonomous driving
3. Shared mobility
4. Electrification
5. AI

Briefly explain how it connects to your SHSM sector. Record your choice and explanation on your workbook.

For example, the student who is taking TPJ3M and chose the Health and Wellness sector in step 1, might choose autonomous driving. They would then explain how autonomous driving connects to the Health and Wellness sector. They might talk about autonomous ambulances or drones that deliver organs for organ transplants.

STEP 3

Describe how the mobility and smart technology that you chose in PART 2 could be used to create a better customer experience for your chosen SHSM sector. Record this on your workbook.

For example, the student who chose the Health and Wellness sector along with autonomous driving, will need to explain how this would create a better customer experience for an individual needing an ambulance to get to the hospital. Or how a drone could help provide an organ transplant recipient with a better customer experience.

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