Organizational Imperatives

The factors that define and truly differentiate this position from all other positions; what absolute, unique things should this position fulfill that no other does.

The Managing Director is responsible for-

Bench Strength Development:

• Provide regular operational coaching with Directors

• Ensure FOH/BOH Directors are coaching Team Leaders and are conducting weekly meetings

Director Oversight:

• Teach Directors Food Cost management strategies and formulas. Manage food cost by keeping a positive gap under

0.5%

• Teach Directors Labor cost strategies and formulas. Manage labor cost to the top 50% of the chain

• Hold Directors accountable to quality and operational standards to meeting customer experience and profitability

goals.

• Consult/coach from knowledge and experience

• Hold Directors accountable to their Team Leader development plans

Operations

• Assess operational systems (ex. DT, FC, Kitchen...etc)

• Provide Rob with insight on Directors (i.e. observed strengths and weaknesses)

• Ensure the continuity of systems (ex. Auditing, snapshot, chicken tracking, lean)

• Systematically monitoring time punches and appropriately documenting all violations/adjustments/errors

Meeting Disciplines:

• Bi-Weekly: Meets with the Director Group

• Opposite Weeks: One on Ones with Directors

Success Factors and Matching Measurements:

How will you know this position has been successful?

We will know the Managing Director is successful upon attaining the following:

• Stay in the top 20% CEM

• Labor Cost Gap at or below 0% and Food Cost Gap at or below .75%

• ROE scores have an average of 90% or above averaged yearly for production environment, above a 87.4% for

customer service environment, 91.9% for service, and above 93.7% for product.

• Bi-weekly mock ROEs, Daily eRQAs

• Effective Leadership Development

Behavioral Characteristics:

What specific behaviors should a person in this position have in order to achieve success?

The Managing Director should:

• Provoke proactive thinking by leading with questions

• Coach the Directors by cultivating a culture that think positively, differently and ambitiously

Organizational Imperatives

The factors that define and truly differentiate this position from all other positions; what absolute, unique things should

this position fulfill that no other does.

The Chief People Officer is Responsible For-

Recruiting and Onboarding - Proactively Seek Out Top Tier Talent:

• Maintaining recruiting platform with Palm Beach Atlantic University

• Know the competition and engage in new initiatives as needed

• Attend recruiting events and seek out new opportunities

• Efficiently manage and track all applications

• Proactively determine the hiring needs of the business

• Develop others for interview opportunities

• Attend events to be the face in the community (ie. Best Interview Ever)

• Significantly alter the performance and competitive advantage of the business

• Organize and lead out in outside leadership candidate interviews, onboarding, etc.

• Human Resources compliance systems and maintenance systems; including:

• Auditing new Team Member files for proper paperwork

• Confirming new Team Member eligibility to work

• Twice annual audits of all Team Member files

• Preparing Department of Labor reports for each payroll period

• Florida Child Labor Law compliance

• Team Engagement and Morale

• Documenting discipline and/or terminations

• Create a People Promise Strategy

• Develop and maintain a remarkable and engaging orientation process

• Develop and oversee a recognition system

• Oversee promotion and leadership development initiatives

Project Leadership- Oversee Major Initiatives on Behalf of the Organization:

• Track and monitor progress on strategic initiatives

• Connect with team to ensure project competition and alert Operator of issues that arise

• Develop and oversee a process for capturing and cataloging key lessons to be learned from initiatives

Success Factors and Matching Measurements:

How will you know this position has been successful?

We will know the Chief People Officer is successful upon attaining the following:

• Increase our employee ambassadors regularly

• Seek out original and creative venues to recruit new Team Members

• 90% Courteous and Attentive Employees

• Follow through with initiatives

Behavioral Characteristics:

What specific behaviors should a person in this position have in order to achieve success?

The Chief People Officer should:

• This person should have the following skills: multi-tasking, time management, prioritization, benchmarking,

troubleshooting, reporting (information gathering and analysis), poise and grace under pressure, finely honed

communication skills, integrity, selflessness, emotional stability and resilience, diplomacy skills, and the ability to give

and receive constructive criticism.

• Innovative thinker - dream big, forward thinking

• Enthusiastic and passionate toward community in and outside of the restaurants

Organizational Imperatives

The factors that define and truly differentiate this position from all other positions; what absolute, unique things should

this position fulfill that no other does

The Executive Administrator is responsible for-

• Managing Operator calendar and schedule

• Create a logical and orderly e-mail filing system

• Schedule appointments around predetermined priorities

• Maintain a system of auto-notification and reminders through email to keep Operator informed of scheduled

appointments

• Office Administration

• Point Person with landlord communication

• Maintain supplies and cleanliness of office space

• Oversee end of month package

• W-2 distribution

• Vacation accruals and vacation pay disbursements

• Vendor receivables and payables, including:

• Timely receipt of all outstanding balances

• Ensuring proper credits for missing products

• Resolving vendor disputes/billing discrepancies

• Managing insurance open enrollment and insurance waivers

• Managing communication with Sedgwick regarding Guest or Team Member incidents

• Maintaining timely and effective communication with Stores Accounting and Treasury

• Maintain community involvement through Paid Volunteer Time

• Create and build relationships with organizations

• Increase Team Member involvement by partnering with organizations the team is passionate about

Success Factors and Matching Measurements:

How will you know this position has been successful?

We will know the Executive Administrator is successful upon attaining the following:

• Operator calendar and schedule is up to date and accurate

• Operator has all needed information prior to meetings and events

• The office space is clean and well maintained

• A community event or drive is held on a monthly basis

• Retention rises due to personal celebrations of each Team Member

• Invoices, bills will be systematic and paid on time

Behavioral Characteristics:

What specific behaviors should a person in this position have in order to achieve success?

The Executive Administrator should:

• Be professional: project confidence and maturity through speech and actions. Due to the sensitive nature of the

information managed, ability to maintain confidentiality is crucial.

• Written Communications: Writing, proofing, and editing business communications that are viewed as clear, consistent,

relevant and professional by the receiver(s) and accomplish the primary object of the sender.

• Verbal Communications: Listen and speak to others in a manner that demonstrates respect, professionalism and

authenticity.

• Time Mastery: Use one’s own time and the time of others in an efficient and effective manner to build strong working

relationships and accomplish business objectives.

• Documentation and Records: Establish standards and systems for ensuring the maintenance of relevant business

documentation and records.

Organizational Imperatives

The factors that define and truly differentiate this position from all other positions; what absolute, unique

things should this position fulfill that no other does

The Chief Marketing Officer is responsible for-

Bench Strength Development:

• Provide regular operational coaching with Directors on Chick-fil-A One and team marketing initiatives

• Coach and train Catering Leads on execution excellence

Director Oversight:

• Ensure Chick-fil-A One execution and training for all Leaders

• Coaching and mentoring team on Chick-fil-A One updates, initiatives, and guest awareness

• Consult/coach from knowledge and experience

• Ensure catering is leading with excellence

• Oversee and manage school partnerships

• Create and execute in and out of store events

• Leverage visual aids and POP in the store

• Develop new initiatives for upselling and suggestive selling

• Oversee and manage all social media (ie. traffic, content, communications, check-in, promotions)

• Attend all market-wide RMD Meetings

• Communicate campaign updates and adjust accordingly

• Manage exterior reader board

• Manage incoming donation requests and lead with people, food, cows, and influence

• Schedule and communicate outside sale events

• Develop a strategic plan for marketing (including spotlight/Chick-fil-A One, centerstage, catering, drive-thru,

breakfast, social media)

• Initiate fundraiser opportunities and leverage Chick-fil-A One

• Develop Mobile Captain in the restaurants

• Ensure a mobile-centric culture

• Create and send out monthly RRM Newsletters

• Proactively track delivery service sales and promote guest awareness

• Create new community partnerships and maintain existing relationships

• Expand brand awareness to the Hispanic market

Operations

• Assess operational systems (Chick-fil-A One, KPS, Delivery, Deferred, App Updates, Errors)

• Work in operations as needed

• Ensure the continuity of systems (ex. curbside, mobile carryout, mobile in the drive thru, spirit nights, events)

Success Factors and Matching Measurements:

How will you know this position has been successful?

We will know the Chief Marketing Officer is successful upon attaining the following:

• Increase in Social Media followership

• Effective Chick-fil-A One growth

Behavioral Characteristics:

What specific behaviors should a person in this position have in order to achieve success?

The Managing Director should:

• Provoke proactive thinking by leading with questions

• Innovative Thinker

• Effective Communicator