Organizational Imperatives

The factors that define and truly differentiate this position from all other positions; what absolute, unique things should

this position fulfill that no other does

The Day Part Director is responsible for coaching all Team Members, Learning Coaches and Team Leaders on

operational imperatives. This includes:

• Top 20% Customer Experience Monitor (CEM) scores

• Execution of systems that creates a REMARKable experience for each guest

• Daily conduction of eRQA and SAFE

• Vigilant attention to the organization and appearance of the kitchen

• Inventory Management

• End of Month counts and inputs

• Maintaining accurate transfer logs

• Oversee the schedule for the Front and Back of House

• Ensure forecast is being used and hours are scheduled accordingly

• Follow and adhere to the Florida Labor Laws

• Daily monitoring of labor hours used

• Scheduling and agenda prep for Team Leader meetings and Assistant Director coaching

• Scheduling and agenda preparation for Director Meetings and Team Leader Meetings

• Preparing weekly e-mail update for leadership

• Deliver Weekly Reports

• Drive Thru Comparison Report

• CEM Scores (Rolling 30 or 90)

• Day Track Report

• eRQA and SAFE

• Deliver Monthly Reports

• Food Cost Report

• Talent Investment Report

• Build talent pipeline within team, recognizing and developing individuals with leadership potential

• Aligning daily practices of Front of House, Back of House and Drive Thru with the vision of the organization

Meeting Disciplines:

• Bi-Weekly: Meets with the Team Leader Group

• Opposite Weeks: One on Ones w/ Team Leaders

Success Factors and Matching Measurements:

How will you know this position has been successful?

We will know the Day Part Director is successful upon attaining the following:

• CEM scores > Top 20%

• Order Accuracy, Speed of Service, Attentive and Courteous, Overall Cleanliness and Taste of Food

• Labor cost efficiency

• Food Cost Gap <0%

• ROE Scores

• Product and Production Environment >90%

• Service and Customer Environment >90%

• Comparison Goals

• Drive Thru Specifics: Car Count Goals and Sales Goals

Behavioral Characteristics:

What specific behaviors should a person in this position have in order to achieve success?

The Day Part Director should:

• Effectively manage their full time position

• Focus on systematically and effectively communicating all goals and success factors

to Team Members, Learning Coaches, Team Leaders and Assistant Directors

• Combine critical thinking and practical leadership to create a culture of innovation

• Effectively coach and give direction

• Fulfill responsibilities with an ownership mentality

• Enthusiastically and passionately lead the team

Organizational Imperatives

The factors that define and truly differentiate this position from all other positions; what absolute, unique things should this position fulfill that no other does

Team Leaders are responsible for assisting the Director team in all aspects of shift management and ensuring that each guest has an outstanding experience. Team Leaders are responsible for supervising assigned areas for an entire shift.

• Running shifts effectively

• Counting drawers

• Counting change fund at every day part

• Holding the team to the standard of Rob's core convictions

• Managing day to day tasks

• Running daily contests for lunch and dinner and provide rewards

• Properly handling CARES calls and customer complaints in the restaurant

• Managing labor effectively

• Facilitating daily cleaning tasks

• Attending and contributing at Team Leader meetings

• Establishing accountability with Team Members

• Maintaining a fun work environment

• Communicating expectations to the team, ranging from Team Members to Directors

• Maintaining vision alignment with the Operator and leadership team

• Aiding in coordinating special events for marketing

• Organizing the team with excellent follow through

Success Factors and Matching Measurements:

How will you know this position has been successful?

• Customer Comments- positive and negative

• Improvement in scores (CEM, RQA, ROE, Labor, Food Cost)

• Task completion, daily operations completed

• Director evaluation of Team Leaders

• Accountability among Team Leaders

• Team Member feedback

• Completion of action items following a Team Leader meeting

Behavioral Characteristics:

What specific behaviors should a person in this position have in order to achieve success?

• Demonstrate Rob's Core Convictions: Customers First, Hustle, Optimism, Curiosity, Continuous Improvement

• Work an average of 25 hours a week

• Be available to open and close the restaurant

• Welcome feedback

• Possess leadership skills

• Coach and develop others through an attitude of continuous improvement

• Solve problems and make quick decisions when necessary

• Take charge and ownership of the shift

• Communicate effectively with the Kitchen team

• Delegate tasks when needed

• Be flexible

• Motivate the team to uphold the standards of the restaurant

• Be compassionate towards Team Members

• Take initiative

• Demonstrate 360 awareness

• Pay attention to detail