FAQ Online Billing
How to pay your water bill
To make things easier for customers we give you the opportunity to pay your bill in a number of ways.
- Online Bill Pay - The Online Bill Pay allows you to pay your bill online 24/7 from the convenience of work or home using your Visa, Mastercard or electronic check*.
- Walk-in - Payments may also be made at the District office, located at 400 Cox Road, during regular business hours. You can pay your bill with cash, check, Mastercard or Visa*.
*There is a processing Fee for this service.
Online Bill Pay Program
The District's Online Bill Pay Program allows you to pay your bill online 24/7. Please have a copy of your water bill available to register for the Online Payment program. Your account number should be entered as a six digit number. Example: 000111. Enter name and address as it is on your bill.
Frequently asked questions
What is the Online Bill Pay Program?
A. The Online Bill Pay Program allows you to use the internet to access, view, and pay your water bill with your Visa, MasterCard or electronic check 24 hours a day, 7 days a week from wherever you have internet access.
Is there a fee to use the Online Bill Pay Program?
A. Yes, there is a transaction fee to use the Online Bill Pay Program . However, your financial institution may have a charge.
How soon will my online payment reach you? If my water service is about to be shut off, may I make an online payment?
A. Online payments made through our website post to your billing account within 24 hrs. If you have received a 48 hour notice of discontinuance, online payment must be made prior to 5:00 pm on the date indicated on the notice to avoid additional delinquent fees.
Will I continue to receive bills by mail?
A. Yes,The information provided through the Online Bill Pay Program is not as comprehensive as the billing and 3-year consumption history available on your paper billing statement. For this reason you will continue to receive your billing statement by mail.
Can I write electronic checks?
A. Yes, payments can be made online using Visa, Mastercard, or an electronic check.
Once enrolled in the Online Bill Pay Program, do I have to keep making my payments online?
A. You may still make your payments by mail, phone or in person while enrolled in the Online Bill Pay Program.
What if I forget my user name or password for the Online Bill Pay Program?
A. You may reset either or both at any time. For security reasons passwords are not disclosed to District personnel, so you will be sent a new password at the email address you designated during enrollment in the Bill Pay Program.
Is it safe? How secure is my personal information?
A. Your personal data is protected through network and database security using industry standard Secured Sockets Layer (SSL) to encrypt information to and from the site and other firewall and intrusion protections. District office does not maintain/ store your credit card information.
If your financial institution offers pay-by-phone or computer-based home banking, you have the option of paying your bill through these electronic services. For information on availability of pay-by-phone or computer-based home banking, contact your financial institution. Payment made through your bank does not arrive at the District the same day funds are withdrawn from your account, so do not make your payment online if you have received a 48-hour door hanger notice that your water service is scheduled to be disconnected because of non-payment. The customer is responsible for all delinquent charges that may be assessed if payment is not received by the due date.