FAQ Online Billing

How to pay your water bill

To make things easier for customers we give you the opportunity to pay your bill in a number of ways.

  • Online Bill Pay - The Online Bill Pay allows you to pay your bill online 24/7 from the convenience of work or home using your Visa, Mastercard, or Discover card, or an electronic check. Please note that there is a $2.95 or 3% fee (whichever is greater) for use of this service.

  • Walk-in - Payments may also be made at the District office, located at 400 Cox Road in Aptos, during regular business hours. You can pay your bill using cash, check, or money order.

  • Drop-off - Payments can be dropped off after hours at the Central Water District office located at 400 Cox Road in Aptos, using the through-the-door drop slot.

  • Mail - You can mail your check or money order payment to : Central Water District, P.O. Box 1869, Aptos, CA 95001.

Online Bill Pay Program

The District's Online Bill Pay Program allows you to pay your bill online 24/7. Please have a copy of your water bill available to register for the Online Payment program. Your account number should be entered as a six digit number. Example: 000111. Enter the name and address as it appears on your bill.

Frequently asked questions

What is the Online Bill Pay Program?

A. The Online Bill Pay Program allows you to use the Internet to access, view, and pay your water bill with your Visa, MasterCard, or Discover card, or an electronic check, 24 hours a day, 7 days a week.

Is there a fee to use the Online Bill Pay Program?

A. Yes, there is a transaction fee to use the Online Bill Pay Program . The service charge is $2.95 or 3% of the payment, whichever is greater.

How soon will my online payment reach you? If my water service is about to be shut off, may I make an online payment?

A. Online payments made through our Website post to your billing account within 24 hrs. If you have received a 48 hour notice of discontinuance, online payment must be made prior to 5:00 pm on the date indicated on the notice to avoid additional delinquent fees.

Will I continue to receive bills by mail?

A. Yes. The information provided through the Online Bill Pay Program is not as comprehensive as the billing and 3-year consumption history available on your paper billing statement. For this reason you will continue to receive your billing statement by mail.

Once enrolled in the Online Bill Pay Program, do I have to keep making my payments online?

A. You may still make your payments by mail or in person, while enrolled in the Online Bill Pay Program.

What if I forget my user name or password for the Online Bill Pay Program?

A. You may reset either or both at any time. For security reasons passwords are not disclosed to District personnel, so you will be sent a new password at the email address you designated during your enrollment in the Bill Pay Program.

Is it safe? How secure is my personal information?

A. Your personal data is protected through network and database security using industry standard Secured Sockets Layer (SSL) to encrypt information to and from the site and other firewall and intrusion protections. The District office does not maintain/ store your credit card or checking account information.

Online Banking

If your financial institution offers pay-by-phone or computer-based home banking, you have the option of paying your bill through these electronic services. For information on availability of pay-by-phone or computer-based home banking, contact your financial institution. Payment made through your bank does not arrive at the District the same day funds are withdrawn from your account, so do not make your payment online if you have received a 48-hour door hanger notice that your water service is scheduled to be disconnected because of non-payment. The customer is responsible for all delinquent charges that may be assessed if payment is not received by the due date.