Customer Service
Customer Service
Please feel free to drop by the office or call during business hours Monday - Thursday (8:00am - 4:00pm) at 831-688-2767.
If you choose to visit the office, we are located at 400 Cox Road, nearest cross street is Valencia Road.
You can contact the Central Water District to report a water emergency (e.g. an open hydrant or water main break) during or after hours at 831-688-2767.
The office is closed on Fridays but the staff members working in the field will make themselves available at the office for pre-arranged appointments.
Ralph Bracamonte, District Manager
Jennifer Collins, Office Administrator
Heather Mazanek, Admin Assistant
David Brown, Distribution Operator
Anthony Stull, Distribution Operator
For information about employee compensation please use the link to the California State Controller's Office, Government Compensation Report:
When you get to the web page there is a search function/box on the lower left column of the page, type in Central Water District to get the most recent employee compensation data.
California Senate Bill 272
Beginning July 1, 2016, agencies must create a catalog listing the enterprise information systems they utilize and specific information about each system. This new requirement, outline in Government Code section 6270.5 defines an "enterprise system" as a software application or computer system that collects, stores, exchanges and analyzes information a public agency uses that is both:
a multi-departmental system or a system that contains information collected about the public;
and a system of record, meaning that it is an original source of data within an agency.
The Central Water District Enterprise Catalog is listed below:
Enterprise System Catalog
Vendor and product: Microsoft, Excel
System purpose: To collect data needed for contacting property owners and determining other real property information, helps track revenue and expenses of the District
Categories/types of data: Location of real property, Address of real property, Record owner of real property
Size and Tax Rate Area Codes, District revenue and expenditures,
Dept./primary custodian: Administration
Frequency of collection: As needed
Frequency of update: As needed
Vendor and product: Microsoft, Word
System purpose: Multipurpose tool for communications and recordkeeping
Categories/types of data: Customer, government agency and other business contact information, service locations, system information, etc.
Dept./primary custodian: Administration, Billing, Accounting
Frequency of collection: As needed
Frequency of update: As needed
Vendor and product: Continental Utility Systems, Inc.
System purpose: Invoices customers, tracks water quantities sold, manages customer contact information
Categories/types of data: Customer billing addresses, Customer email and phone numbers, Service addresses
Dept./primary custodian: Administration
Frequency of collection: As needed
Frequency of update: As needed
Central Water District Contact Information
Administrative Offices
Location: 400 Cox Rd Aptos, CA Write to: P.O. Box 1869 Aptos CA 95001
Email: admin@centralwaterdistrict.us.com Phone :1- 831-688-2767 Fax 1-831-688-2774