Save the Settlement
Save the Settlement
Escape Room Learning Experience
Embedded Files
Overview
Overview
Save the Settlement is a gamified compliance training experience designed to help learners understand and apply settlement agreement requirements.
Learners complete three progressively challenging activities to unlock padlocks, escape the room, and demonstrate their understanding of key compliance concepts.
Tools: v0, HTML/CSS, GitHub
Tools: v0, HTML/CSS, GitHub
Skills: Gamification, Compliance Training, Interactive e-Learning, Learning Experience Design
Skills: Gamification, Compliance Training, Interactive e-Learning, Learning Experience Design
The Challenge
The Challenge
Settlement agreement requirements can be difficult to understand and are often taught through policy documents or static training materials.
The goal of this project was to create a more engaging learning experience that encouraged learners to apply concepts rather than simply memorize requirements.
The Solution
The Solution
I designed a gamified escape-room experience that challenges learners to unlock three padlocks by completing progressively more difficult compliance activities.
The experience combines narrative, progression mechanics, and interactive challenges to reinforce key concepts while maintaining learner engagement.
Featured Interactions
Featured Interactions
Mission Briefing Terminal
Mission Briefing Terminal
Learners receive their mission through a terminal-style interface that establishes the scenario and creates a sense of urgency before beginning the challenge.
Progressive Lock Challenges
Progressive Lock Challenges
Learners unlock three padlocks by applying settlement agreement requirements to increasingly complex situations, creating a clear progression path through the experience.
Escape Sequence
Escape Sequence
After completing all challenges, learners successfully escape the room and receive a completion sequence that reinforces mastery and provides closure to the experience.
Additional Performance Support Tools Developed
Additional Performance Support Tools Developed
Collections Call Flow
Collections Call Flow
A diagram showing how settlement negotiation fits into existing collections call flow. Test it out here.
Eligibility Checklist
Eligibility Checklist
This Interactive Job Aid contains a mnemonic device and was designed as a reminder checklist for agents negotiating settlement agreements.
Existing LMR Job Aid
Existing LMR Job Aid
This job aid contains steps for how to check for existing loan modification requests (LMRs) in Salesforce.
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