Harmony Lending Help Center
Harmony Lending Help Center
A single source of truth for customers and support teams.
Embedded Files
The Challenge
The Challenge
Organizations often struggle with scattered documentation, inconsistent content standards, and knowledge resources that are difficult for users to navigate. Without a clear structure, users rely heavily on support teams for answers that could otherwise be resolved through self-service resources.
The Solution
The Solution
Created a modern knowledge management system prototype that combines help center content, process documentation, and style guide standards into a centralized, searchable experience. The solution demonstrates how thoughtful information architecture and technical writing practices can improve usability, consistency, and knowledge accessibility.
Tools Used
Tools Used
v0
GitHub
Technical Writing
Information Architecture
Key Features
Key Features
Searchable help center
Built-in content governance standards
Category-based navigation
Related article navigation
Self-service support model
Page updated
Google Sites
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