Celeste Markey
Senior Instructional Designer | Learning Experience Designer
Celeste Markey
Senior Instructional Designer | Learning Experience Designer
Embedded Files
Senior Instructional Designer | Learning Experience Designer
I design learning experiences, simulations, and performance support solutions that improve quality, reduce operational costs, and help people perform confidently on the job.
Selected Impact
Selected Impact
158 → 61 Days
Time to Proficiency
158 → 61 Days
Time to Proficiency
Reduced average time to proficiency for Collections agents through a KPI-aligned training redesign.
10% → 52%
Agent Effectiveness
10% → 52%
Agent Effectiveness
Improved rolling 30-day agent effectiveness year over year through targeted learning redesign.
300+
Learning Assets
300+
Learning Assets
Designed and developed e-Learning, simulations, instructor-led training, job aids, onboarding materials, and performance-support resources for regulated operations teams.
Featured Work
Featured Work
Selected examples of e-Learning, gamified training, and performance enablement projects.
The Perfect Pour
Storyline Branching Scenario
Discover the science behind a great pour-over in this interactive café scenario. Learners step behind the counter, make choices about grind size, water temperature, pour technique, and customer care, then see how each decision shapes the final cup.
View Case Study →
Delivery Day Detective
Scenario-Based Customer Service Investigation Experience
Investigate customer delivery disputes by analyzing evidence, evaluating delivery records, and selecting customer-focused resolutions.
Learners work through three realistic cases involving missing, damaged, and tampered packages while applying investigative thinking and service recovery skills.
Save the Settlement
Escape-Room Learning Experience
A gamified compliance training experience that uses escape-room mechanics and progressive challenges to help learners understand and apply settlement agreement requirements.
Learners complete three challenges to apply settlement agreement requirements and identify potential compliance risks.
View Case Study →
Interested in my work as a clarinetist? Visit celestemarkey.com.
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