Projects
Projects
A collection of e-Learning experiences, gamified training solutions, performance enablement resources, and learning design projects.
Embedded Files
Delivery Day Detective
Scenario-Based Learning
An interactive customer service investigation experience where learners analyze evidence, evaluate delivery disputes, and make customer-focused resolution decisions.
View Case Study →
Save the Settlement
Gamified Compliance Training
An escape-room learning experience that challenges learners to apply settlement agreement requirements and identify potential compliance risks.
View Case Study →
The Perfect Pour
Interactive Storyline scenario for new baristas
Discover the science behind a great pour-over in this interactive café scenario. Learners step behind the counter to make choices about grind size, water temperature, pour technique, and customer care — then see how each decision shapes the final cup.
Changing the Curve
Performance Enablement Workshop
A discussion-based presentation that challenges traditional training assumptions and explores the factors that drive sustained employee performance.
View Case Study →
Harmony Lending Help Center
Prototype Knowledge Base
Designed and developed an interactive knowledge management system prototype that combines help center content, process documentation, and documentation standards into a searchable self-service experience. Created to demonstrate technical writing, information architecture, and content governance practices commonly used to improve content consistency, reduce support dependency, and help users find information quickly.
The Next Patient
Interactive Branching Scenario
Designed and developed an interactive healthcare training scenario that uses branching decisions, character-based coaching, and consequence-driven feedback to strengthen infection-control decision-making. Learners assess room-entry risks, choose appropriate PPE, respond to cleaning protocol decisions, and experience different outcomes based on their choices.
Abusive Customer Intensive
Scenario-Based Customer Service Training
Designed to improve agent confidence and reduce costly supervisor escalations during difficult customer interactions. Through realistic customer scenarios and decision-making practice, learners developed de-escalation and communication skills that improved service consistency.
Business Impact:
Estimated $50,000+ reduction in escalation-related costs during the first month after launch.
Page updated
Google Sites
Report abuse