Conversation Between chaldallimited Agent and their Customer

Agent: Hello Sir, Greetings. I am Morsed/Nadia from Chaldal.com. How can I help you?

Customer: Oh hello. This is Parvin/Lokman. Yesterday I order some grocery item from your online shop. But one item is missing. I don’t know why these happened.

Agent: Can you give me your order number?

Customer: Yes, Its 88796532

Agent: Hold on for few seconds, I am checking.

Customer: Okay.

Agent: Sir/Mam you ordered 7 items yesterday. Right?

Customer: No, I ordered 8 grocery Items.

Agent: Okay maybe it is a technical error from our system. So, you ordered oil, rice, vegetable, potato, fish, carrot and onion. Right Mam/Sir?

Customer: I ordered fruit also.

Agent: And what kind of fruit it is?

Customer: Apple one KG.

Agent: Okay mam/sir that’s the point. Actually, at that moment our stock is low on apple. That’s why it is missed. Mam/Sir we have available apple on our stock. So, can I delivery it now. You don’t need to pay delivery charge for this time.

Customer: Sounds good. Okay deliver the fruit now. Thankyou.

Agent: You most welcome Mam/Sir. Within one hour your order will be delivered. Anything else do you want to order today?

Customer: (thinking). No, I have sufficient grocery.

Agent: Okay Sir/Mam. Thankyou for calling us. Have a great day.