There are chances to get an MIR from bank if you miss uploading any documents in the first go - we always attempt to have minimum MIRs. However, if we get an MIR on any application, please follow the below steps to handle them:
Read through carefully to understand what each MIR is asking you to do - if any confusions/queries, please ask the team leader or check with broker support.
Understand exactly what document needs to be provided then, double check our clients folder to see if we already hold this document.
If some of the conditions/MIRs looks like they are not mandatory, get in touch with BDM to try to have this waived off - please ensure you let your team leader know if you are going to approach to BDM for assistance.
Once you have the final set of document/information you need from clients, please draft your email response to the team leader to review.
Note: Please try to handle all the MIRs on your own, if you are unsure about certain points/MIRs - let us know your thoughts on this and what document you think would be required. We will advise you on the same!
Always ensure you follow up with bank after about 2 hrs of sending the response regarding MIRs to the bank to ensure they have received this and are working on this. Get the SLA (timeframe) from bank and update clients.