Please refer below for the steps to complete annual review:
Need to update the LAS to check the current interest rates and balance - save this under the current date.
Do pricing with respective banks - if 2/3 banks, need to do pricing with all the banks.
Email clients "Request for offset balances" template from mercury. Keep the follow up task to remind clients 3 days after the first email is sent. If the client still doesn't respond to second email - we can assume offset as $0 after keeping a note in mercury that nothing from clients have been received.
Once we have the pricing back, check if better rates have been received. If yes, accept the pricing with the bank otherwise just leave it as it is.
Prepare annual review > template can be found in clients > bluebird > annual reviews > "Annual review if other fixed split" and " Annual review with pricing review" to be used based on the situation.
Ensure you update the LAS again to check if the new improved rates have been applied to the loan.
Send mike all the annual review list to review - once Mike confirms that the AR are good to go - convert the word file into pdf and add Mike's e-sign on the last page before his name. If Mike advises any changes required in the AR letter we prepared, make the changes accordingly and email Mike once all amended.
Email clients the annual review - template in merc "Annual review letter".
Once the email has been sent - save this email conversation in mercury and shift the AR task to one year later.