RH - Basic Troubleshooting Steps 

Basic troubleshooting steps to address common range hood issues before requiring further technical support. 

RH -  Keypad not working

Keypad issues with their range hood.

RH -  won’t Turn On/ Dead on Arrival
RH reported as non-functional upon installation and to collect necessary information for potential warranty support.

RH - Motor Rattling/Loose Screws/Strange noise inside
Motor rattling, loose screws, or strange noises inside the range hood (RH) unit. 

RH - Lights Not Turning On
Assist customers with troubleshooting range hood lights that are not functioning. 

RH - Fan (Motor) Does Not Turn ON
The range Hood fan (motor) does not turn on, but the lights are functioning. 

RH - Only Motor issue (lights work)
Motor-only issues in range hoods where lights are functional.

RH - Suction Concern/Weak Motor/Fan not pulling air
Customers with weak suction or fan motor concerns in range hoods. 

RH - Fix Scratch Marks
Resolving issues with visible scratch marks on their range hood and guiding them through fixing it.

RH - Discontinued Charcoal Filter
To handle customer inquiries regarding discontinued charcoal filters for range hoods and provide appropriate alternatives or solutions. 

RH - Discontinued Extensions 

Inquiries regarding discontinued extension pieces for range hoods and provide alternative solutions or suggestions to meet their needs. 

RH - LIGHT BULB TOOL / REMOVAL / BUY BULB 

To assist customers with removing their GU10 light bulb, provide instructions for using the light bulb removal tool, and direct them to the appropriate resources for purchasing the tool or a replacement bulb. 

RH - Potential 2nd time buyer 

To assist customers with concerns regarding the unavailability of parts for older range hoods, and to offer them a solution through the 2nd Time Buyer Program. This program provides a discount on new range hoods as a replacement for the outdated model. 

RH - Repair kit (New Supplier)
To guide agents in assisting customers who require replacement parts for their range hood, directing them to recommended third-party suppliers since Cavaliere does not carry these parts in inventory.

RH - Clicking Noise 

To assist customers experiencing a clicking noise in their range hood, guiding them in identifying and addressing possible loose or detached connections that could be causing the issue. 

RH - Clock will not keep time; will not adjust 

To guide customers experiencing issues with their range hood clock not keeping time or being unable to adjust the time settings. 

RH - Error Code 

To assist customers in resolving the error code "Flashing 8 / 888" displayed on their range hood. 

RH - Island mount installation Video 

To guide customers through the installation process for the Cavaliere Island Mount Range Hood, with links to instructional videos for both ducted and ductless configurations. 

RH - Repair kit assembly guide 

To provide customers with guidance and resources for assembling repair kits for their range hoods, including a video link to aid in the process.