RH - Light Not Turning On

SOP: Range Hood - Lights Not Turning On 

Macro: Range Hood: Lights stopped working
             Range Hood: Repair Kit (New Supplier)

Objective: Assist customers with troubleshooting range hood lights that are not functioning.

Procedure:

1. Confirm Initial Details:

   • Ask if the motor is still functioning.

   • Confirm whether the lights all stopped working or just one, and if the customer recently changed the bulbs.

2. Provide Troubleshooting Steps (Macro: Range Hood: Lights Stopped Working):

   • For All Lights Not Working (Motor Still Functions):

     • Inform the customer that the issue may be due to a transformer or circuit board failure.

     • Note that we no longer carry the specific transformer, but direct the customer to purchase a compatible one:

       • Example: Amazon Transformer.

     • Advise them to splice out the old transformer and install the new one.

   • For One Light Not Working or Recent Bulb Change:

     • Confirm that the replacement bulb matches the required specifications.

     • Caution that halogen bulbs cannot be replaced with LED bulbs.

     • Provide the customer with a video guide for bulb checks: YouTube Video. 

3. Escalation if Issues Persist:

   • If the above steps don’t resolve the issue, request:

     • A video demonstrating the problem.

     • A photo of the range hood’s serial number.

4. Final Resolution:

   • If the lights still do not work, proceed with the final solution:

     • Send a repair kit (use Macro: Range Hood: Repair Kit (New Supplier)).