Purpose: Ensure accurate communication with customers regarding discontinued toilet parts and avoid confusion over part names.

Procedure:

1. Identify the Toilet Model:

   • Ask the customer for the model number of their toilet.

   • If they can't provide the model number, request a photo of the toilet itself.

2. Clarify Part Details:

   • For customers requesting specific parts, ask them to provide a photo of the part needed.

   • Explain that this will help us confirm exactly what they’re referring to, as different parts may have multiple names or general terms.

3. Confirm Understanding:

   • Review the photo and confirm that you and the customer have the same understanding of the part they’re requesting.

   • Let the customer know that, while parts are no longer available from us, you will share recommended links where they can purchase their needed items.

Notes:

• Since toilet models are discontinued, this process helps ensure that we can guide the customer accurately to external resources for their needs.

• Double-check the recommended links before sending to ensure they are up-to-date.